Part-time Customer Service Representative

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Customer Service Representative

Rate: Php 208.33 per hour

Work Type: Part-time, Remote/WFH

Working Hours: 

• Saturday - Monday (2 days)
  

• 9 hours rotating shift with another part-time CSR
  

• 5:30 pm MNL on Saturday to 5:30 am MNL on Monday
  

WEEKEND SERVICE

• Answering Phone Calls:
  

• Handle incoming and outgoing calls leveraging our Streams (Panterra Networks) VOIP system.
  

• Promptly answering incoming calls with a professional and courteous demeanor.
  

• Providing accurate information and assistance to callers as per your guidelines.
  

• Attending to Client Care Customer Services:
  

• Addressing client inquiries and concerns effectively.
  

• Escalating issues to the appropriate personnel when necessary.
  

• Ensuring a high level of customer satisfaction.
  

• Calling leads received through APFM or Caring.com, with a particular emphasis on weekends.
  

• Answering calls from potential leads with the goal of setting up in-home assessments.
  

• Restaffing of Caregivers
  

• Managing clock-ins/clock-outs using our AxisCare system.
  

• Coordinating with caregivers to fill in shifts as required.
  

• Managing last-minute staffing changes efficiently to ensure uninterrupted care services.
  

• Managing scheduling tasks using our AxisCare system.
  

• Reporting
  

• Providing detailed reports at the end of each shift through email, voice, or text, based on your preference.
  

• Summarizing call logs, client interactions, and any issues that arose during the shift.
  

ADDITIONAL WEEKEND SERVICES:

• Reaching out to current clients to conduct surveys and gather feedback.
  

• Creating content for social media or email marketing campaigns.
  

• Managing and attending to different marketing platforms.
  

• Conducting research on any client-specific topics or needs.
  

Requirements: 

• 1-2 years CSR experience
  

• Experience in scheduling tools like AxisCare & Wellsky or similar.
  

• Experience in home care 
  

• Must have social media or marketing experience.
  

• Have managed and attended different marketing platforms.
  

• Research skills