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Customer Service Representative (2nd level) - remote

extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Salary:

26 - 77K yearly

Work from:

Austria

Offer summary

Qualifications:

Fluent in English, Italian, and German, Experience in 2nd level customer service support, Strong communication skills, Ability to handle stressful situations.

Key responsabilities:

Ensure a pleasant post-purchase experience
Solve customer and merchant problems
Respond to customer reviews and manage disputes
Take over different projects within the team

refurbed Retail (Super / Hypermarket) Scaleup https://www.refurbed.com/

201 - 500 Employees

See all jobs

Job description

Do you want to use your passion and talent to make consumption more sustainable?

We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by Kununu and secured the title of an ACM Preferred Employer (2023).

For our international Customer Service Team we are looking for Customer Service Representatives with fluent English, Italian and German language skills.

This role in part-time (min. 30h) provides a great opportunity for those seeking to balance their professional commitments with other responsibilities or activities - all positions are also available as a 100% remote option with flexible working hours.

Of course, you are also very welcome to join us full-time: It's up to you!

WHO YOU ARE

You have excellent language skills and an ability to express yourself in a clear and understandable way
You speak German, Italian and English fluently
You enjoy dealing with customers via e-mail or chat and if needed, on the phone
You have experience in 2nd level customer service support
You are communicative and are able to deal with stressful situations in a friendly and calm way
You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
You love to work with great colleagues in a highly motivated team

WHAT YOU'LL DO

You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
You solve problems of our customers and merchants to the greatest possible satisfaction
You make sure that refurbed customers become the happiest customers
You do all of this mostly via email, and sometimes via phone
You take over different projects within the team
You respond to customer reviews across various platforms, managing those reviews, and handling payment disputes efficiently.

YOUR APPLICATION

The salary depends on the qualifications of the applicant. We like to pay good and fair salaries because our employees are the most important thing about our company and we want to show this financially. For legal matters we state that the minimum wage for this position is 2200€ gross per month. However, depending on your qualification a higher salary is likely.

Are you interested? Apply now or find out a bit more about why you will enjoy working with us:

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

Decisions should be made based on facts and not by hierarchy levels? We sure think so!
We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

You can take unlimited number of trainings we are offering you through LinkedIn learning.
We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more! See https://careers.refurbed.com/ for further insights!