Operational Process Manager - PLAPOC005

Job Position: Operational Process Manager
Location: Remote (Ability to work within specified time zones as needed)
Work Schedule: Flexible based on executive needs, typically Monday to Friday.

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

The Operations Coordinator is essential in optimizing our operational efficiency and supporting various organizational aspects. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively. The ideal candidate will have proven experience in operational coordination, process creation, and team management.

Key Responsibilities:

1. Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
2. SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
3. Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
4. Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
5. Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
6. Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.

Qualifications:

• Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
• Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
• CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
• Data Management: Experience managing data for KPI dashboards and schedules.
• Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
• Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.

Nice-to-Haves:

• Social Media Management: Proficiency in editing and creating visual content for platforms like Instagram, Facebook, and LinkedIn.
• Advanced Data Analysis: Ability to build or gather data for dashboards tracking financial KPIs and schedules using tools like Excel, Google Sheets, or specialized analytics software.
• SEO and Digital Marketing: Knowledge of SEO principles and experience with tools such as Google Analytics, SEMrush, or Ahrefs.
• Technical Skills in Automation: Experience with automation tools like Zapier, ChatGPT/AI, or similar platforms to streamline processes.
• SQL Proficiency: Knowledge or experience with SQL for data manipulation and querying.