Security, Privacy & Compliance Consultant  ​

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is the single point of contact for all security, privacy & compliance related filed engagements. The team sits within the Genesys Cloud business unit.

Responsiblites:

• You will be a security subject matter expert for all security, privacy & compliance field engagements for designated region(s), projects, opportunities/accounts.  

• Join and participate in engagements with partners, prospects, customers and internal teams for subjects relating to security, privacy & compliance discussions, this may include explaining security, privacy and compliance policies, controls and processes for Genesys solutions.

• Be responsible for product security/privacy/compliance questions, consulting engagements for our prospects, customers, and partners as assigned.. 

• Contribute to customer requested security audits/assessments; collaborate will other global & regional teams for timely completion of these requests as assigned. 

• You will work to enable our Genesys teams, and partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful. 

• Assist global COE team by owning other global security, privacy & compliance engagements for other regions as/if required.

• Our team DNA is innovation; every team member is also required to contribute to ongoing internal team global projects which are key to our scalability and success. (For example, creation of vertical, country, or regional compliances, documentations, presentations, demos, and best practices) 

This role offers: 

• Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thrive.

• Onboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.

• Close co-working with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration

• A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.

• Working across a culturally diverse and fascinating team.

• Role can be office based or fully remote anywhere within USA

Required Qualifications:

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field, OR equivalent industry certifications (e.g., CISSP, CISM, CCSP)

• Experience with cloud-native solutions built on AWS microservices.

• Knowledge of cybersecurity, networking, and application security technologies, including firewalls, OAuth, SAML, etc.

• Strong empathy and passion for delivering exceptional support.

• Flexible, collaborative, and willing to travel on short notice

• Detail-oriented and highly disciplined to meet deadlines.

• Strong presentation and communication skills, with the ability to distill complex information for diverse audiences.

• Proven ability to work independently, manage multiple priorities, and adapt to dynamic environments.

Preferred Qualifications:

• SaaS industry experience, particularly in customer experience or contact center technologies.

• Prior hands-on experience with Genesys products in operational, professional services, or presales roles.

• Expertise in security, privacy, or compliance verticals (e.g., finance, healthcare).

• Familiarity with compliance attestations for SaaS solutions, including GDPR, HIPAA, SOC 2, or ISO certifications.

• Knowledge of artificial intelligence (AI) applications.

• Deployment and operational experience in containerized environments (e.g., Docker, Kubernetes, OpenShift).

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.