Associate Director, Clinical Recruiting

The Provider Operations team’s mission is to build, retain, and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Associate Director of Clinical Recruiting is responsible for the leadership of our rapidly growing and evolving Clinical Recruiting team. This person deeply understands the dynamics of Spring Health growth, provider capacity, recruiting processes & operations, and the provider market and landscape. They will work cross-functionally to ensure we’re building a provider network to meet all existing and future member care needs. This person will report into the Senior Director of Network Growth Operations. 

What you’ll be doing: 

• Drives all top-down strategic decision-making for Clinical Recruiting function, from operational and organizational needs to changes in recruitment strategy to data and reporting needs
• Collaborate with our BI and Analytics teams to develop and evolve provider hiring forecasting models
• Monitor provider capacity and collaborate cross-functionally to strategize and execute on creative and forward-thinking provider growth tactics
• Develop and maintain mental health provider market analyses and research to inform growth strategies and internal operations (e.g. provider rate adjustment proposals)
• Lead the process by which we assess, gain leadership buy-in to employ, and operationalize new types of provider partnerships (e.g. dedicated, part-time, group practices)
• Develop scalable member preference reporting and analyses to inform diversity-driven provider growth strategies (e.g. interest in in-person care, importance of race/ethnicity, etc.)
• Research and implement new tools, including AI-driven solutions, to streamline workflows, enhance efficiency, and support the team’s scalability
• Identify opportunities to optimize recruiting workflows and implement process improvements that reduce time-to-hire and increase quality
• Monitor trends and best practices in clinical recruiting and mental health provider hiring to keep strategies innovative and competitive
• Lead ongoing process improvement exercises for our rapidly scaling Clinical Recruiting team (e.g. new ATS assessments/implementations, hiring prioritization tools/processes)
• Represents Clinical Recruiting in external discussions, including outlining provider recruitment strategy to customers; coordinates provider growth content for customer launch updates
• Guide internal team members and cross-functional partners to improve Clinical Recruiting reporting and dashboarding, as we drive towards high quality and increased efficiency
• Leads headcount planning for Clinical Recruiting, including business case development for alignment with C-suite, Finance, and People

What success looks like in this role: 

• Hiring Targets: Achieve monthly and quarterly hiring targets for clinical roles.
• Time to Fill: Maintain average time-to-fill for open clinical positions.
• Provider Quality Metrics: Ensure providers meet or exceed established quality benchmarks
• Cost Per Hire: Optimize recruiting processes to maintain cost per hire 
• Team Performance: Drive team performance to achieve company engagement goals and individual performance

What we expect from you:

• Deep recruiting leadership & people management experience in a high-growth, start-up environment
• Deep understanding of the provider stakeholder & market; provider-first attitude
• Data-driven, analytical, and operational in nature
• Excellent written, verbal, and listening communication skills
• Ability to manage and influence cross-functional teams
• Creative, collaborative, sharp, humble, and goal-oriented

The target base salary range for this position is $132,695 - $169,375, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.