Director of Client Services and Workforce Management
Location: Remote (US) or Hybrid (Farmington Hills, MI)
About Us: At GreenPath, we are dedicated to delivering exceptional client experiences and driving impactful results. Our mission, vision, and core values guide everything we do, and we are looking for a dynamic leader to join our team and help us achieve our strategic goals.
Position Overview: Are you a visionary leader with a passion for excellence and a knack for inspiring teams? We are seeking a Director of Client Services and Workforce Management to oversee our client-facing teams and ensure that our service delivery aligns with our mission, vision, and core values. In this role, you will be a key change agent, driving the evolution of our service delivery methods to meet the ever-changing needs of our clients and partners.
Key Responsibilities:
- Align operational strategies with our overall strategic plan, initiatives, and culture.
- Provide vision, inspiration, and leadership development for Client Services Leadership and teams.
- Drive improvement of key performance measurements for client, partner, and business success.
- Collaborate across departments to align goal achievement.
- Promote diversity and inclusion in all major duties.
- Lead a large call center environment with technical expertise.
- Coach and develop talent at all levels of the organization.
- Implement change successfully within the organization.
- Analyze information and apply knowledge to solve problems and formulate recommendations.
- Facilitate strategic meetings and presentations effectively.
- Influence and create a positive culture and engaged workforce.
- Build strong relationships and work collaboratively to achieve results.
- Work under pressure and meet deadlines.
- Communicate effectively with employees, clients, peers, and partners.
- Think strategically and drive organizational success.
Qualifications:
- 7-10 years of proven, exceptional management and leadership skills.
- Bachelor’s Degree in a related field from an accredited college or university; Master’s degree preferred.
- 5+ years of call center leadership experience is required.
- Experience using Contact Center Technology Products required
- Demonstrated ability to coach, develop talent, and engage high performers.
- Proven track record of successfully implementing change within the organization.
- Effective strategic meeting facilitation and presentation skills.
- Ability to influence and create a positive culture and engaged workforce.
- Strong interpersonal and organizational skills.
- Proficiency with MS Office Suite.
- High level of integrity, accuracy, positivity, and dependability.
Why Join Us?
- Be part of a company that values diversity and inclusion.
- Lead a team of dedicated professionals committed to excellence.
- Drive impactful change and make a difference in our clients’ lives.
- Enjoy a collaborative and supportive work environment.
- If you are a strategic thinker with a passion for leadership and a proven track record of success leading a call center, we want to hear from you! Apply today to join our team and help us achieve our mission.
BENEFITS
What will you get out of working at GreenPath? In addition to having the opportunity to help people from all over the country, we also have a competitive compensation and benefits package. Here are some of the additional perks our employees enjoy:
- We all need some “me time” occasionally. All full-time employees accrue 19 paid days off during their first year of employment, in addition to 10 company-paid holidays per year. Use it for a fabulous vacation, to play nurse (or patient) at home, or sit on your couch watching DIY marathons on HGTV all day. We don’t care – it’s your time. Enjoy.
- Saving for Retirement? GreenPath employees can start contributing to a 403b right away! After one year of employment, we make a monthly contribution to eligible employee’s Retirement
- Need to reduce your student loan debt? GreenPath is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program, which means that you may be able to have a portion of your federal student loans forgiven after meeting certain eligibility requirements of the PSLF program.
GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
