Account Manager
Weir
ESCO
Phoenix, AZ
Remote
Weir ESCO is a globally recognized leader of ground engaging technology used in the surface mining and infrastructure markets. From the initial design and manufacturing to field maintenance, ESCO's global engineering and technical teams offer expert support to customers who need equipment for large mining machines or excavators.
Our products are used in some of the harshest environments on earth—from mining hard rock to produce the copper that is essential to electric vehicles, renewable energy and building large infrastructure projects in cities worldwide. We share an unrelenting focus on product innovation and are constantly developing new materials, superior metallurgy and solutions to offer reliable, consistent and long-lasting wear parts.
Business Need/Purpose of Role:
The Account Manager will be responsible to develop and manage sales activities within a specific geographic sales territory (Southern Arizona) for the purpose of achieving sales growth targets, building strong customer relationships, and establishing ESCO as a “Value Added” leader in the marketplace. This individual will call on assigned accounts as well as search out greenfield business to sell and service all products in the ESCO pipeline of products through regularly scheduled on site visits.
Essential Job Functions/Duties:
- Must be able to attain or surpass annual sales forecast and develop new accounts on assigned product package.
- Provide ongoing, profitable sales growth consistent with current forecasts by establishing and maintaining external customer relationships as assigned via the Account Manager call load.
- Demonstrate knowledge of the application and operation of ESCO products as assigned while consistently representing ESCO objectives and policies.
- Participate with sales management in developing strategies to penetrate assigned accounts, initiating new business and growing existing business through team selling efforts. Responsible to work with product optimization/ development, order acquisition, order fulfillment, distribution processes and service groups to define, develop, and implement product improvements, new products and market/sales campaigns and strategies.
- Consult, supervises and/or provides service to repair or maintain ESCO products. May be required to directly hire and directly supervise vendors and contractors.
- Travel in the assigned region to provide quick response and satisfactory solutions to immediate customer problems and product installations.
- Provide customer support with a high level of professionalism.
- Participate in the long-term resolution of product problems within ESCO's product optimization process. Provide product performance feedback and assists in the analysis and delivery of the solution that brings the product to target. Involved in all activities associated with tracking and analysis of performance and provides consultation on warranty, policies and returns.
- Provide product and product support education for customers.
- Participate in sales planning process for the area and customers.
- Regular/frequent use of mining equipment database to document all customers, equipment, attachments & GET.
Key Relationships & Leadership:
- Participates as lead with sales management in developing strategies within assigned territory, initiating new business and growing existing business through team selling efforts.
- Is an active team member with marketing, engineering, product, and service groups to define, develop, and implement product improvements, new products, and market/sales campaigns and strategies.
Job Knowledge/Education and Qualifications:
- Bachelor’s degree in business or other related field preferred, or 5+ years industry related sales experience in lieu of degree.
- Must have experience in sales, ideally in manufacturing related to mining.
- Must be able to read drawings and prints of bucket parts, bed liners, and dozer blades.
- Must be able to effectively create field sketches of bucket parts, bed liners, and dozer blades.
- Must have an insurable driving record.
- Must be able to travel 80% by company vehicle.
- Ability to create and foster excellent customer rapport and relationships.
- Position requires MSHA certification (ESCO will provide, if needed).
- Will need to obtain forklift and crane operation certifications.
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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