2. MNC BPO Customer Service Voice Agent (Remote)

For More Details Contact to HR Mob : +91- 8376075395

Job Title: MNC BPO Customer Service Voice Agent (Remote)

Job Overview: We are seeking a motivated and dynamic individual to join our team as a Customer Service Voice Agent for a multinational business process outsourcing (BPO) company. This is a remote position that offers the flexibility to work from home while contributing to the success of our global customer service operations. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service in a timely and professional manner. The role demands strong communication skills, problem-solving abilities, and a commitment to delivering top-tier customer experiences.

Key Responsibilities:

1. Customer Support:
   • Handle inbound and outbound calls to assist customers with inquiries, concerns, and issues related to products or services.
   • Provide accurate, valid, and complete information by using the right methods/tools.
   • Act as the primary point of contact for customers, addressing all concerns in a clear, courteous, and professional manner.
2. Issue Resolution:
   • Proactively identify customer issues and provide effective solutions to resolve them efficiently.
   • Collaborate with other departments when necessary to ensure customer satisfaction.
   • Escalate complex issues to appropriate teams, ensuring that follow-ups are conducted in a timely manner.
3. Product and Service Knowledge:
   • Maintain a thorough understanding of the companys products, services, policies, and procedures to offer knowledgeable support.
   • Continuously update knowledge to stay informed about new products, services, and updates.
   • Assist customers with troubleshooting, ordering, returns, and other relevant processes.
4. Customer Relationship Management:
   • Build and maintain positive relationships with customers, ensuring their experience is seamless and pleasant.
   • Provide personalized service by addressing individual customer needs and preferences.
   • Enhance customer satisfaction by ensuring issues are resolved to their full satisfaction.
5. Data Management and Reporting:
   • Log and track customer interactions, issues, and resolutions in the CRM system to maintain accurate records.
   • Maintain performance metrics such as call handling time, customer satisfaction, and resolution rates.
   • Report common issues and trends to the management team to help improve processes.
6. Team Collaboration:
   • Work effectively with other team members to achieve departmental goals and deliver high-quality customer service.
   • Participate in team meetings, training sessions, and feedback discussions to improve personal performance and overall team efficiency.
7. Adherence to Policies and Procedures:
   • Follow company guidelines and standards while handling customer inquiries, ensuring consistency and compliance.
   • Maintain confidentiality of customer information and ensure data privacy regulations are followed.

Qualifications:

• Education: High school diploma or equivalent; Bachelors degree preferred.
• Experience: Previous experience in a customer service or BPO environment is preferred, but not mandatory.
• Skills:
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
  • Basic proficiency in using computers, CRM systems, and other relevant tools.
  • Excellent interpersonal skills and the ability to work well within a team.

Additional Requirements:

• Reliable internet connection and a quiet home environment conducive to professional work.
• Availability to work in shifts, including evenings, weekends, and holidays as per business needs.
• Strong work ethic, self-motivation, and the ability to work independently.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance (if applicable).
• Paid time off (vacation, sick leave).
• Career development and growth opportunities within a global organization.

For More Details Contact to HR Mob : +91- 8376075395