Job description

This company operates in the virtual assistant and administrative services industry, providing tailored support to clients across various sectors. Based in Denver, Colorado, it boasts a dedicated team of almost 100 professionals committed to delivering exceptional service. Emphasizing collaboration, innovation, and continuous improvement, it serves as a trusted partner for businesses seeking efficient administrative solutions.
Your workstation must be set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
5'000.000 to 7'000.000 COP per month (based on experience).
8:30 am to 6:30 pm COT, Monday to Friday.
You will be required to work during Colombian holidays.

Benefits

An indefinite term contract.
Government-mandated benefits.
15 vacation leaves per year.
13th Month Bonus.
Internet allowance.

About the Role

This position reports to the Pod Leader and works closely with the Account Manager, both based in the USA. The role is designed to provide support to clients through effective coordination and organization of administrative tasks, ensuring seamless service delivery and client satisfaction. The team operates collaboratively, fostering a supportive environment to address client needs efficiently.

Key Responsibilities

Process client requests and assist with general office and clerical tasks while tracking time accordingly.
Coordinate client travel arrangements, maintain client calendars, and schedule meetings.
Perform billing and conduct market research, providing reports and maintaining online records.
Update CRM with timely information and provide excellent customer service as the first point of contact.
Maintain regular communication with clients and the team, responding to emails within 24 hours.
Attend team meetings and engage in quarterly discussions for continuous improvement.
Perform other duties as assigned.

Experience & Software

A minimum of six months of office experience performing administrative tasks.
Proficiency in word-processing software and spreadsheets (e.g., MS Office).
English level C1.
Familiarity with current technologies, including desktop sharing and cloud services.
Knowledge of online calendars and scheduling software (e.g., Google Calendar).
Experience with CRM software for managing client information and communications.
Strong communication skills across various platforms (phone, email, instant messaging).

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement, if you want to fast-track your application, please email Andrea Pérez at [email protected] and connect with Andrea at https://www.linkedin.com/in/paolaperez-talentspecialist/