Pre-Services Representative

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Summary:

Pre-Service Representatives perform scheduling and/or pre-registration of patients for facility visits via telephone and may also involve verifying insurance, collecting copays, obtaining authorizations, and logging data. This position is expected to provide a superior level of customer service with patient interactions.

Duties and Responsibilities:

• Meet individual KPIs and goals.

• Handle inbound, dialer, and outbound calls in a timely manner

• Schedule patient appointments per client expectation

• Pre-Registration of patient appointments into one or more software programs

• Verify insurance eligibility and patient liability amounts and collect financial obligation from patients

• File, maintain logs, and perform other general administrative and team support duties as required

• Collect data for quality improvement

• Answer and work client emails

• Place follow-up calls if needed

• Other duties as assigned

Work Experience, Education, and Certifications:

• GED/High School Diploma

• 6+ months previous registration experience at a hospital or clinic

• Previous registration experience in a hospital setting preferred

Knowledge, Skills, and Abilities:

• Knowledge of registration or pre-registration processes and all components associated with those processes.

• Knowledge of HIPAA compliance

• Knowledge of collections tactics

• Knowledge of customer service best practices

• Talking and typing at the same time.

• Active Listening — Giving full attention to patients, taking time to understand patient needs and requests, asking questions as appropriate, and not interrupting at inappropriate times.

• Customer Service – Providing excellent service to patients, going above and beyond to ensure their questions are answered, needs are met, and concerns handled. Ensuring patients feel valued and respected.

• Speaking — Talking to others to convey information effectively.

• Time Management — Managing one's own time effectively to maximize production.

• Monitoring — Monitoring/Assessing performance of yourself to make improvements or take corrective action.

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

• Typing speed – ability to type at least 40 wpm.

• English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.

• Written Comprehension — The ability to read and understand information and ideas presented in writing.

• Written Expression — The ability to communicate information and ideas in writing so others will understand.

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

• Speech Recognition — The ability to identify and understand the speech of another person.

• Speech Clarity — The ability to speak clearly so others can understand oral communication.