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IT Engineer

Remote: 
Full Remote
Contract: 
Salary: 
90 - 95K yearly
Work from: 

Offer summary

Qualifications:

Bachelor Degree in Computer Science or related field, 2-4 years relevant technical and analytical experience, Understanding of system operation practices, Certification in ITIL Practitioner preferred.

Key responsabilities:

  • Implement and support technology processes and systems
  • Prepare reports and develop system specifications

AAA-The Auto Club Group logo
AAA-The Auto Club Group Insurance XLarge https://aaa.com/
5001 - 10000 Employees
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Job description

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:



 

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Serves as a team member in implementing and supporting moderately complex new and/or revised processes, systems or networks.  Reviews client requirements and recommends technology solutions that are cost effective and meet IT architecture standards.  Acquires an understanding of user requirements and prepares progress reports for project/maintenance tasks.  Develops system specifications, prototypes, and documentation in accordance with IS standards.  Responsible for the completion and quality of assigned deliverables to ensure meeting department objectives. 

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

none

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

  • Bachelor Degree in Computer Science or related field or applicable professional certification and/or two to four years relevant technical and analytical experience.

Experience:

  • strong technical and analytic experience

  • supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope

  • analyzing, coding, documenting and testing technology products and systems.

  • implementation and/or modification of current or new technology in order to meet business needs

  • applying standard methodologies and analysis to problem solving

  • developing technology documentation

  • supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope

  • gathering business requirements and preparing business proposals for business lines

  • evaluating hardware and software products and developing recommendations for management

Knowledge and Skills:

  • System operation practices

  • Security and control procedures

  • Computer technologies and multi-platform capabilities

  • Learn to use new concepts and technologies

  • Evaluate moderately complex problems/changes and understand the inter-dependencies between components

  • Develop solutions requiring analysis and research

  • Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.

Preferred Qualifications

Certification:
  • ITIL Practitioner -Service Desk Incident and Problem
Experience in/with:
  • Responding to customer incidents and restoring service (using documented process and work around)
  • Analyzing customer incidents and/or requests and reviewing and selecting the most appropriate plan to restore service
  • Supporting end users working remotely.
  • Supporting end user client applications including but not limited to: SIP Softphone applications
  • Supporting end user hardware including but not limited: audio headsets and hard phones
  • Supporting end users and business leaders of varying technical aptitudes.
  • Managing and updating incidents and requests in Service Now
Knowledge of:
  • Hardware and software languages and ITIL practices and frameworks
  • Advanced routers and switch (voice and data) features (e.g. advanced BGP routing, complex access lists, radius authentication, QOS and priority tagging, etc.
  • Telephony Technology including:
    • Public Switched Telephone Network (PSTN)
    • Private Branch Exchange phone systems (PBX)
    • Automatic Call Distribution (ACD)
  • Server hardware and operating system software
    • Physical Servers
    • VM hosts
    • VMWare

How you will benefit:

  • IT Engineer will earn a competitive salary of $90,000 - $95,000 annually with annual bonus potential based on performance.
  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
    • 401k Match
    • Medical
    • Dental
    • Vision
    • PTO
    • Paid Holidays
    • Tuition Reimbursement

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Analytical Thinking
  • Teamwork
  • Communication

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