Customer Care Specialist [Hybrid-US]

The Role

We’re looking for an accomplished and well-rounded Customer Care Specialist with an impressive customer service background and a resume to back it all up. Working within the HiRoad Customer Care team, you will play a central role in helping to build a service experience that feels more like a high-end loyalty program. Ultimately, you will be responsible for delivering an exceptional and personalized experience for our customers not typically found in our industry. 

Your Day-to-Day

• The work schedule is 12:00 PM to 8:00 PM on Tuesday, Wednesday, Thursday, and Friday, and 9:00 AM to 5:00 PM on Saturdays, with the expectation of being in the office one day per week and working remotely the remaining days
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat) 
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance.
• Utilize our policy management system to perform transactions, such as policy changes and corrections.
• Own your efforts to deliver customer happiness.
• Act as the voice of the customer to relay their happiness and feedback that is not easily tracked in numbers.

About You

• Associate’s degree or equivalent relevant experience and;
• One or more years of call center experience
• People-focused orientation, and a passion for continuous learning
• Must be able to pass insurance producer exam (training provided)
• Excellent verbal and written skills

Bonus points

• Bilingual English and Spanish 
• Previous insurance background / licensed Insurance Producer

Salary: $57,000 - $66,000

*Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.

Additional Details: 

• Benefits: We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
• Work from Home Equipment: Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.
• Paid Time Off: All employees accrue four weeks of PTO in their first year of employment.  New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.
• Personal and Professional Development: We’re committed to investing in and helping our people grow personally and professionally.  All employees receive up to $5000 each year for professional learning, continuing education and career development.  All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.
• Location: We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories.  Occasional travel may be required for team meetings or company gatherings.  Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired.  
• Hours: We maintain core meeting hours from 9AM - 3PM Pacific time for collaborating with team members across all time zones.