Offer summary

Qualifications:

Degree or Diploma in Nursing or related field., 8+ years of working experience, healthcare/hospitality background preferred., Certifications in Quality Customer Service and hospital accreditation preparation..

Key responsabilities:

Manage customer feedback efficiently and professionally.

Lead investigations, recommend solutions, and conduct training programs.

Identify operational risks and implement suitable programs.

Ensure timely updates to mitigate risks.

Conduct training programs on customer service and patient experience.

Hunters International is a leading provider of human resources solutions to organizations of all sizes across a range of industries. We understand that finding the right talent and managing your workforce effectively is key to achieving your business goals, and we're here to help you make that happen.At Hunters International, we offer a comprehensive range of services to help you find, attract, and retain the best talent for your organization. Our recruitment services cover executive, permanent, temporary, and contract placements, with a focus on delivering customized solutions that meet your unique needs and requirements.In addition to our recruitment services, we also offer HR outsourcing and consultancy, providing expert guidance and support on a range of HR issues, from compliance and employee relations to performance management and talent development. Our payroll outsourcing services help you streamline your payroll process and ensure accurate, timely payment to your employees, while our HRIS solutions provide a powerful platform for managing your workforce data and analytics.Our team of experienced consultants is dedicated to delivering outstanding service and building long-term partnerships with our clients, and we're committed to excellence, integrity, and professionalism in all that we do.Contact us today to learn more about our services and how we can help you achieve your goals!SSM: Hunters International Sdn Bhd (1102059-U)

Job description

Our Client is an internationally accredited, multi-disciplinary and tertiary care private hospital located in the Klang Valley Region. It was recognized in 2021 for its excellence as imperatives in the digital health industry. As part of their growth plans, they are seeking to hire a dedicated, and experienced Customer Care Manager to be part of their team.

Responsibilities:

Manage customer feedback through various available sources i.e. feedback form, email, website, letter.
Ensure feedback received are handled in timely manner, effectively and resolved in a professional manner.
Responsible to lead investigations and follow-ups with customers and Department/ Unit Heads & recommending appropriate solutions and actions to resolve the matter.
Lead and involved in training program related to customer service and patient experience.
Identify operational risks, design & implement suitable programs to address the risks identified.
Ensure timely updates of cases to Head of Department to mitigate risk to the Hospital.

Key Requirements:

Degree or Diploma in Nursing or any other related discipline.
Possess 8 years and above working experience. Experience in healthcare/ hospitality industry is an added advantage.
Certifications related to Quality Customer Service, experience in hospital accreditation certification preparations will be an added advantage.
Good communication and negotiation skills.
Ability to handle difficult situations with the complaints.
Fluent in spoken and written English and Bahasa Malaysia

Remunerations & Benefits: