Medical Records Specialist I

Description

Company: Oak Street Health

Title: Medical Records Specialist I

Location: Downers Grove

Compensation: $17 hourly with up to $3,600 in annual bonus potential

Role Description:

The Medical Records Specialist is a vital member of the Patient Experience & Service Operations (PXSO) team at Oak Street Health.  This role champions the organization's mission to rebuild healthcare as it should be by improving care coordination through medical records retrieval.  The Medical Records Specialist ensures timely and effective retrieval of medical records from previous physicians and for referral appointments as an essential aspect of ensuring continuity of care for Oak Street Health patients.

Core Responsibilities:

• Access master list of outstanding records requests daily and track status of all requests

• Retrieve medical records by following standard procedures

• Upload medical records to patient charts within the Electronic Medical Record (EMR) by following established routing procedures

• Maintain patient confidence by keeping patient records information confidential

• Keep health care providers informed by communicating availability and status of the records

• Maintain process improvement opportunities within workflow and technology tools

• Hybrid work on-site and work from home

• Meets standard performance metrics

• Meet minimum quality standards 

• Other duties as assigned. 

Remote Work Requirements:

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems

• Prior remote work experience

• Ability to obtain high-speed internet and hardwire equipment to router/modem

• Distraction-free and private remote work environment required as well as reliable dependent care during working hours

• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center: https://www.oakstreethealth.com/locations. OSH's physical call centers/corporate offices are in Downtown Chicago (IL), Downers Grove (IL), and Charlotte, NC.

• Ability to participate in classroom-style remote training sessions

• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

What are we looking for?

• High school diploma or equivalent

• 1 year of general office administrative experience required

• Data entry experience required

• Ability to comfortably navigate several concurrent workflows and electronic platforms

• A flexible and positive attitude

• Strong computer skills and basic knowledge of Microsoft Excel

• Experience in providing excellent customer service

• Professional phone etiquette

• High level of integrity

• Proficient PC skills

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

• Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health