IT Program Manager

Summary:

The IT Program Manager owns an array of company-wide projects, drives cross-functional teams and stakeholders to develop creative software solutions for some of the most complex initiatives in our company while ensuring the delivery brings value to the business with high quality and minimal operational impact.  The PM works cross-functionally with our Product and Technology teams to prioritize, develop, maintain, and continuously improve programs and technology. As a strategic leader on the technology team, the PM helps to develop new operational capabilities and drives operational efficiency, providing the foundation for scaled growth. The PM works “hands-on” to drive results from the Technology team on a sprint-by-sprint basis. 

Key Responsibilities:   

Project Deliverables: Ensures all project deliverables meet defined quality standards and align with business and technical requirements. Drives project performance at the sprint level following an Agile methodology, using KPIs, metrics, and dashboards, ensuring progress aligns with deliverables. Provides detailed and actionable status reports to executive leadership and stakeholders, highlighting progress, risks, and resolutions. Oversees the transition of completed deliverables to operations, ensuring proper documentation, training, and handoff. 40% 

Program Oversight: Leads multiple projects that support Greenbox Capital’s growth across the entire lifecycle including scoping, planning, execution, resource management, and results monitoring.  Prioritizes on time delivery and ensuring technology KPI of the technology squads are met with consistency.  30% 

Product Engagement: Serves as the primary point of contact for project-related communications and decision-making. Builds and maintains strong relationships with the Head of Product and key stakeholders, ensuring their needs and expectations are met throughout the project lifecycle. Facilitates regular project reviews, risk assessments, and change management processes.  20% 

Continuous Improvement: Leads continuous improvement initiatives to enhance the SDLC, project management processes, tools, and methodologies and reliable, objective, data-driven KPIs. Analyzes project outcomes and lessons learned to drive future project success. Promotes a culture of excellence, collaboration, and accountability. 10% 

Education and Functional Experience   

• 15+ years of project management, including planning and execution with remote teams.
• 15+ years in a cross-functional technology-focused environment, aligning and managing business and technical stakeholders from entry-level to C-suite level.
• 15+ years as an Agile practitioner in the software industry.
• Current project management certifications such as PMP or similar credentials.
• Bachelor’s degree in business or software-related fields.  Masters preferred.
• Experience with successful Salesforce/CRM implementations as a scalable enterprise solution. 
• A basic understanding of the alternative/specialty lending space, or another finance product area is a plus.

Behavioral/Skill Requirements 

• Proven expertise in managing multiple simultaneous strategic projects of varying sizes. 
• Mastery of project management methodologies, including Agile, hybrid models, and others. 
• Skilled in planning, dependency management, resource allocation, budgeting, and risk mitigation. 
• Process-driven with a focus on efficiency and change management. 
• Adaptable and flexible to evolving organizational strategies and team dynamics. 
• Exceptional at inspiring teams to align with a shared vision. 
• Strong interpersonal, collaboration, and communication abilities. 
• High emotional intelligence (EQ) with excellent conflict resolution skills. 
• Exceptional time-management skills, including thriving in remote work environments. 
• Expertise in Azure DevOps as an Agile and reporting tool, . 
• Advanced proficiency in Microsoft Office, especially for task and project management. 
• Familiarity with the lending and finance industry. 

Key Performance Indicators (KPIs)  

• Reliability - Delivery of complete technology product on time. % committed work items vs committed work items completed in sprint. 
• Efficiency - Effectiveness of the team's estimation and sizing practices. Ratio of estimated effort vs actual effort. 
• Quality - Ratio of confirmed defect effort to the development effort in the sprint. 

Reports to: Director of Technology 

Direct Reports: None 

Interacts with: Executives, employees, managers, vendors 

Travel required: less than 10% 

Location: Remote from within the US