VON Connect Trainer - Non-Clinical - Temporary, Full-time

Description

Requisition Details:

Employment Status: Temporary, Full-time (1.0 FTE)
Program: VON Connect
Biweekly Hours: 75
Work Schedule: Days, Evenings, Includes Weekends
Anticipated End Date: February 2026
On Call: No
Location: This is a hybrid remote/work-from-home position, and the successful candidate must reside in Ontario. On-site attendance is required periodically.
Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position

Job Summary:

Key Responsibilities:

• Facilitate remote-led training sessions for Ontario staff, that includes on-site leads (Super Users) and end users. 
• Oversees the preparation for training delivery, including preparation and maintenance of the AlayaCare training environment, ensuring end user profiles and logins are working in advance.
• Ensure the smooth delivery of remote training facilitation using their comprehensive knowledge of the subject and by working with on-site leads (Super Users) to manage classrooms and end users and uses alternative teaching methods to cater to various learning styles.
• Follow a standardized approach to training in order to remain consistent with other trainers and training sessions.
• Promote adoption of new knowledge and workflows as it relates to VON Connect.
• Acts as the subject matter expert by addressing related questions and concerns presented by trainees and uses alternative teaching methods to cater to various learning styles.
• Troubleshoot and analyze issues that arise to identify corrective action.
• Track unanswered staff questions following project processes, obtain answers during collaborate project meetings, and bring answers back to the necessary audience(s).
• Support the transition of learning and education to operational resources by delivering “train the trainer” sessions geared towards those who will facilitate training in the operation state.
• Identifies and recommends solutions to mitigate learning gaps within the training program.
• Evaluate the effectiveness of the existing VON Connect Training program and revise content as appropriate, with the guidance of the VON Connect project team.
• Support the VON Connect Project Team and Training Lead(s) in updating training course material based on need, optimized processes and future state workflows. This includes updating training scenarios, job aides and eLearning modules to be hosted on the VON Learning Management (LMS) System.
• Support the VON Connect Project Team and Training Leads in the development and execution of the VON Connect Training Schedule that supports the coordination of large-volume training.
• Contribute to the evaluation of training delivery and methods, as required.
• Contribute to testing and evaluation of new or updated VON Connect workflows and processes, as required.
• Collaborate with regional and/or site/program leadership to develop and implement staff training schedule to ensure that staff training is progressing as planned.

 Common Responsibilities:

• Promotes the goals and values of VON and their role as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures 
• Abides by all VON policies and work practices 
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role 
• Works in collaboration with other staff in a team approach to service delivery 

Education, Designations and Experience:

• High School diploma and Office administration certificate or equivalent experience required.
• University/college education preferred.
• Minimum 5 years of recent, relevant healthcare administrative experience preferred.
• Minimum 2 years working with Procura and Cell Track systems.
• Experience in the community/homecare setting.
• Experience with training and/or facilitating group learning sessions.
• Experience in providing education utilizing adult education principles and evidence-based practice.
• Understanding of education theories and frameworks, practical application and knowledge transfer.
• Experience in facilitating and conducting traditional & virtual learning methods.
• Experience in developing education programs and support materials is an asset. 

Skill Requirements:

• Excellent verbal and written communication skills. 
• An adept facilitator, able to handle a range of employee skills and attitudes.
• Strong ability to lead, motivate and support large groups of end user staff. 
• High level of interpersonal skills, competent in relationship building, able to relate effectively with people at all levels.
• Proven ability to work independently and collaboratively with team members.
• Strong organizational skills with an ability to prioritize and multi-task. 
• Must demonstrate strong attention to detail. 
• Ability to adjust to rapidly changing priorities. 
• Creative thinking skills.  

Other:

• A current and original copy of a satisfactory Criminal Records Check. A Vulnerable Sector Search and/or Child Abuse Registry Check may be required. 
• Ability to speak French is an asset in French Designated areas.
• The use of Personal Protective Equipment (PPE) may be required

Work conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. 

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.von.ca/en/accessibility for further details.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.