Client Training Manager (KBB)

Company

Cox Automotive - USA

Customer Care Group

Manager, Client Training

Manager - People LeaderCan work remotely anywhere in the specified country

Yes, 25% of the time

Day

Compensation

Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The KBB Instant Cash Offer (ICO) Client Training Manager (CTM) is responsible for providing dynamic and engaging in-store implementations of assigned Cox Automotive products by executing our approved best-in-class dealer training processes with the goal of increasing client adoption of Cox Auto products and ensuring dealers are set up for success from the start.

The CTM is responsible for maintaining acceptable Service Level Agreements through new dealer onboarding, follow-up training, at-risk training, etc. The CTM is also responsible for implementing a target number of dealers per month, with the balance of time handling duties as assigned by ICO management for existing clients. This role is also responsible for assisting in the development of our internal CAI team’s knowledge and use of all products and working closely with the vAuto Performance Managers (PM) and sales teams. 

The CTM is also responsible for assisting CAI’s Automotive Groups/Major Accounts in establishing a KBB ICO footprint in their organizations. The CTM will be the main point of contact within the Senior Client Training team with the day-to-day issues/concerns.

What You'll Do

•    Effectively onboard new dealers using the approved Cox Automotive products processes, tools, and behaviors into an existing dealer location and /or group
•    Engage in high-profile implementation planning with external Executives, Dealership owners, general management, and store-level personnel
•    Work with assigned ‘at risk’ clients; determine action plan(s) to turnaround and retain for success
•    Identify areas of need for additional “value resources” to maintain the success of client progress/results
•    Be a main point of contact for Sr. ICs within the KBB ICO team
•    Leads projects with clients and team members to gather and analyze customer requirements
•    Makes recommendations that assist Major Accounts and Automotive Groups in achieving their goals and objectives while leveraging best practices and professional experiences
•    Resolve moderate-level issues with little assistance
•    Works on complex projects that require subject matter expertise across multiple functional areas, operations, or processes
•    Facilitate communication with other departments as needed to ensure customer needs are met
•    Engage and participate in the exchange of ‘best practices’ across the organization 
•    Prepare and communicate approved summary reports with appropriate documentation
•    Communicates department findings to internal/external parties
•    May be responsible for assisting in the development of less experienced team members by advising them on the identification and documentation of current practices and mentoring them on the completion of projects
•    Obtains and maintains a working knowledge of Cox Automotive technology applications, customers, and business units 

Who You Are

Minimum Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right 
candidate could also have a different combination, such as a master's degree and 4 years’ 
experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a 
related field
• 1+ year of experience in management or lead role
• 7+ years of experience in retail automotive (dealership) or a combination of experience in:
- Retail automotive (dealership) 
- Like and relevant consultative Sales experience in the automotive industry
•    Experience with Microsoft Office, including Outlook, PowerPoint, and Excel
•    Strong analytical skills and detail-oriented with the ability to solve complex problems and make sound, strategic decisions. 
•    Strong communication, interpersonal, and interaction skills required with the ability to build relationships at all levels of the organization.  
•    Requires physical ability and mental acuity to execute the position's duties successfully within required timeframes to meet business requirements.

Preferred

•    Experience in the automobile or auction industry

•    Minimum of 2 years’ experience in Lead or Senior Client Trainer role

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

Application Deadline: 01/23/2025