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Systems Training and Digital Adoption Platform (SAP EnableNow and WalkMe) Consultant

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, 3-5 years of experience with WalkMe content, 2+ years in Learning and Development, Strong understanding of HTML, CSS, JavaScript.

Key responsabilities:

  • Conduct Learning Needs Analysis for clients
  • Design and implement advanced technical training programs

ISG (Information Services Group) logo
ISG (Information Services Group) Information Technology & Services Large https://www.isg-one.com/
1001 - 5000 Employees
About ISG (Information Services Group)
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
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Job description

Description

Systems Training and Digital Adoption Platform (SAP EnableNow and WalkMe) Consultant  
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.
 
Position Overview 
We are seeking an experienced Lead WalkMe Training Developer and Digital Adoption Platform (DAP) Expert to join our Training as a Services (TaaS) consulting team. This role combines technical leadership in WalkMe and SAP Enable Now implementation with learning and development expertise, focusing on developing innovative training solutions and providing thought leadership in a client-facing capacity. 
 
Responsibilities 
Learning & Development Leadership 
  • Conduct Learning Needs Analysis for enterprise clients 
  • Design, develop, and implement advanced technical training programs 
  • Create and maintain advanced training materials, including presentations and hands-on exercises 
  • Conduct both in-person and virtual training sessions for various skill levels, including executive training 
  • Assess training effectiveness and gather feedback for continuous improvement 
  • Develop and maintain Content Development Trackers for assigned projects 
Solution Design & Implementation 
  • Design and develop WalkMe solutions across multiple enterprise applications and platforms 
  • Create integrated solutions leveraging both WalkMe and SAP Enable Now capabilities 
  • Implement smart walk-throughs and automation solutions to streamline complex processes 
  • Configure and maintain WalkMe analytics and metrics dashboards 
  • Support content migration and platform upgrades 
  • Provide high-level technical consulting on learning technology architecture 
  • Document technical specifications and implementation guides 
Client Engagement & Thought Leadership 
  • Provide high-level consulting to clients on digital adoption strategies 
  • Share best practices for utilizing WalkMe and other digital adoption platforms 
  • Stay current with the latest trends in WalkMe and training technologies 
  • Present solutions and recommendations to client stakeholders at all levels 
  • Identify issues or risks promptly and recommend strategic solutions 
  • Train and mentor junior WalkMe developers on platform best practices 
Required Skillsets
  • This a remote position based in the United States with limited travel required (less than 25%)
  • 3-5 years of experience designing and developing WalkMe content for enterprise systems 
  • 2+ years of experience training and supporting client WalkMe developers 
  • 2+ years of corporate or consulting experience in Learning and Development 
  • Experience with SAP Enable Now platform and integration capabilities (Preferred) 
  • WalkMe certification with demonstrated expertise in advanced features (Preferred) 
  • Strong understanding of HTML, CSS, and JavaScript 
  • Knowledge of web accessibility standards (WCAG) 
  • Project management experience (waterfall and agile) 
  • Excellent communication and presentation skills 
  • SAP Enable Now certification (Preferred) 
  • Experience with Learning Management Systems (LMS) and e-learning authoring tools (Preferred) 
  • Training/learning technology certifications (Preferred) 
  • Knowledge of UI/UX design principles (Preferred) 
  • Experience with creating video tutorials and interactive learning content (Preferred) 
  • Additional technical certifications (e.g., Salesforce, ServiceNow) (Preferred) 
Technical Skills 
  • WalkMe Platform 
  • SAP Enable Now (Preferred) 
  • JavaScript, HTML, CSS 
  • Learning Management Systems 
  • E-learning Authoring Tools 
  • Analytics and Metrics Dashboards 
  • Technical Documentation 
  • Project Management Software 
  • Strong consultative approach and client service orientation 
  • Excellent interpersonal and communication skills 
  • Demonstrated thought leadership abilities 
  • Ability to explain complex technical concepts clearly 
  • Detail-oriented with a strong focus on quality 
  • Adaptable and quick to learn new technologies 
Education 
 
  •  Bachelor's degree in Computer Science, Information Technology, Instructional Technology, or related field
 
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
 
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
 
#LI-Remote
 
 

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Learning DevelopmentSAP ImplementationTechnical ConsultingAuthoring SoftwareHTML5Project ManagementJavaScript (Programming Language)CSS CodesLearning Management SystemsAnalytical DashboardTechnical DocumentationUI/UX ResearchServiceNowSalesforceTutorials

Other Skills

  • Social Skills
  • Presentations
  • Adaptability
  • Communication
  • Detail Oriented
Are you interested?

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