Match score not available

Digital Customer Experience Strategist

extra holidays

Remote:

Full Remote

Salary:

80 - 90K yearly

Experience:

Senior (5-10 years)

Work from:

Georgia (country), Georgia (USA), United States

Offer summary

Qualifications:

7+ years of digital strategy experience, Bachelor's degree or equivalent experience, Experience with CRM software, Understanding of UX principles and SEO.

Key responsabilities:

Optimize digital touchpoints for customers
Develop digital experience strategies aligned with marketing

Liquid Web Information Technology & Services SME https://www.liquidweb.com/

501 - 1000 Employees

See all jobs

Job description

Description

At Liquid Web, we are committed to delivering exceptional hosting services and innovative solutions to our customers. We believe in crafting seamless and engaging digital experiences that reflect our brand’s excellence and values. We are looking for a passionate and talented Digital Customer Experience (DCX) Strategist to join our team and help bridge the gap between our customers and our products.

The DCX Strategist plays a critical role in ensuring that every customer interaction with our brand is effective, engaging, and meaningful. This position focuses on optimizing both front-end digital services and back-office processes to create a cohesive and exceptional customer experience. Your goal will be to deliver a seamless journey across all digital touchpoints, ensuring our customers feel supported and valued every step of the way.

This is a permanent, full-time, remote, direct hire position with a pay range of $80K to $90K annually.

Responsibilities:

Ensure the company’s digital touch points are high quality, easily accessible, and meet customer needs
In partnership with marketing, define customer cohorts and identify their needs
Translate customer needs into a cohesive and effective post-purchase user experience strategy that aligns with the marketing driven strategy
Develop and execute the digital experience strategy for the company’s knowledge resources that aligns with the company’s goals and customer cohorts
Lead efforts to create high-quality and compelling content for customer knowledge resources in various customer facing channels
Collaborate with cross-functional teams to gather information and develop content that leverages SEO and web design best practices
Lead initiatives that will improve customer satisfaction metrics, reduce customer support interactions, and build customer loyalty and growth
Evaluate and lead the implementation of AI solutions and integrations to enhance the customer journey
Use a digital experience platform to assess customer feedback, data, and analytics to improve the overall digital customer experience
Assist with the organization’s digital transformation efforts

Requirements:

7+ years of digital strategy experience, including customer data analysis, preferably in a technical environment and/or digital service background
Bachelor’s degree or equivalent experience
Experience working with content management systems and customer engagement platforms
Understanding of user experience (UX) principles, SEO, and web design best practices
Experience partnering with product and technical teams as a subject matter expert
Ability to work at both strategic and tactical levels
Strong bias towards data-driven decision making with the ability to break down complex problems
Proactive communicator; comfortable with assessing the need for immediate action
Excellent verbal and written communication skills
Proficient using office suites such as word processors, spreadsheets, and presentations
Proficient with CRM software
Proficient with data analytics and visualization software
Experience with content management systems

We Offer:

Excellent Employer paid Benefits options - Medical, Dental, Vision, Prescription
Traditional and Roth 401k with company matching
A collaborative team culture
Consistent/set work hours
Challenging non-redundant daily duties
A voice in how things get done
Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

#LI-Remote

Required profile

Experience

Level of experience: Senior (5-10 years)

Industry :

Information Technology & Services

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Data Analysis Digital Strategy Development Search Engine Optimization User Experience (UX) Design Content Management Systems Data-Driven Decision Making Customer Engagement Web Design Computational Intelligence Digital Transformation Digital Experience Strategy Customer Analysis

Other Skills

Collaboration
Communication
Problem Solving

Are you interested?

Digital Strategy Consultant Related jobs

Digital Product Strategy Senior Advisor - Evernorth Behavioral Health

6 day ago

The Cigna Group

Full time
116 - 194K
Remote: United States, California (USA), Illinois (USA), Iowa (USA), Minnesota (USA), Missouri (USA), New Jersey (USA), Tennessee (USA), Virginia (USA)