Lead Systems Engineer, Foundational Services (Remote, United Kingdom)

Job Summary:

JOB TITLE: Lead Engineer - Foundational Services

Location: Remote, United Kingdom

Contract Terms: Permanent

THE TEAM

The Foundational Services team is responsible for multiple key services at Ticketmaster, including: load balancing, DNS, IPAM, Certificate management, Egress Proxies, Hashicorp Vault, mail relays, Apigee, and Fastly. The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. This includes uplift to services provided and to governance and best practices when leveraging these services.

THE JOB

As a Lead Engineer on the Foundational Services team, you will report directly to the Foundational Services Manager. Your role is to assist in both planning and implementing work related to all services supported by the team. You will be responsible for designing, implementing, and maintaining robust platform solutions that ensure the availability and security of our digital ecosystem. The role involves working with various stakeholders to ensure seamless user access to systems, applications, and data while maintaining the highest security standards.

The ideal candidate will have strong hands-on experience with most of the technologies supported by the team, and a strong understanding of security protocols, compliance standards, and cloud and on-prem datacenter environments. You will be supporting a high-volume 24x7 production environment. You will provide technical mentorship and guidance to junior team members. You will write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues. The position includes collaboration with various teams to design a scalable and supportable service-oriented architecture. This role will be expected to be or quickly become a subject matter expert on many of the supported services, and help drive efforts to improve automation and tooling.

WHAT YOU WILL BE DOING

• Tactical Work (80%): Implementation of planned project work, as well as support of operational tickets from internal customers. This includes hands-on coding, debugging, and deploying fixes when necessary.

• Solutions Architecture (10%): Design architectures that enable seamless integration and consumption of infrastructure services by tech teams. This involves creating documentation, diagrams, and proof-of-concepts.

• Strategic Work (10%): Participate in planning sessions, roadmap discussions, and architecture reviews, contributing valuable insights to set the direction for future technology implementations.

This is an exciting time to come on board with Ticketmaster, as we focus on efforts towards modernization and operability, expanding capacity, and enhancing our service offerings in a number of ways. You will also:

• Provide subject matter expertise for Load Balancing (Netscaler), IPAM (Infoblox), DNS, Hashicorp Vault, PKI Certificate Management

• Design robust highly scalable architecture for in scope services

• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.

• Provide mentorship and coaching to junior team members

• Proactively identify and address stability, capacity, and performance concerns

• Implement automation & IaC solutions

• Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology

• Check in code for infrastructure build, automation, & tests to version control repository (GitLab)

• Support PCI / security compliance requirements (upgrades, defect management, etc) 

• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk

• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required 

• Respond to, recover from, and prevent future occurrences of failures & outages

• Participate in on-call and potentially some after-hours support as required

. 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Netscaler Load Balancing

• Hashicorp Vault

• DNS (internal and public facing) expertise

• Certificate management & PKI best practices

• Egress Proxies

• CDN services (Fastly)

• API management & security (Apigee)

• DevOps and SRE: Experience with Gitlab, CI/CD tooling, Monitoring and Alerting, and SRE practices.

• Compliance and Security: Understanding of PCI Compliance and Security Best Practices.

• Software Engineering: Desired experience in software development, including but not limited to coding in languages like Python, Java, or Go, understanding of software design patterns, and experience with code reviews and version control systems like Git.

• Agile Practices: Must have experience with Agile methodologies.

• Experience working as a key contributor in a fully remote team

YOU (BEHAVIOURAL SKILLS)

• Extremely knowledgeable on a majority of in scope services

• Capable and comfortable working on highly strategic, complex, and high-risk undertakings

• Autonomous and proactive

• Passionate and self-starting, focused on iterative delivery and data-driven decision-making.

• Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve.

• Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration.

• Comfortable with working in cross functional and multidisciplinary teams

• Excited about taking on challenging technical problems and devising creative solutions

• Deeply concerned with the security and compliance implications of your services and solutions

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote