Offer summary

Qualifications:

3-4 years of experience with Genesys Engage, Expertise in Genesys technologies like CTI and SIP, Experience in multichannel integrations and bots, Good knowledge of call routing via SIP trunks.

Key responsabilities:

Configuration of the platform

Support and incident management

WE ARE SANDAV A unique service company, with a technological soul. Since 2007, we are set out to become a paradigm shift within a traditionally cold industry. How? By putting our values into practice and, starting by taking care of our colleagues, suppliers and clients. We count people, not numbers #weareunique WE ARE VALUES • Trust: Comes from integrity. We lead by example and deliver on our promises. We are transparent and if we cannot do something, we say so. • Commitment: We are committed to doing things right based on honesty and respect. We are committed to our relationships and offer the best of ourselves. • Quality: We pursue excellence in our daily work and relationships. We are driven by innovation to become more agile and efficient. WE ARE GLOBAL We are present in 3 countries (Spain, Romania and Chile) with many more to come, soon. WE ARE SOLUTIONS Our commitment is to create value by delivering what you need, through a range of IT Services: • Team as a Service: Scale your projects on demand and meet deadlines with the help of our skilled IT professionals. • Software Factory: Our experienced in-house team brings our clients' ideas to life, by developing customized software solutions and applications. • Tech Outsourcing: We provide solutions and services so you can focus on your business. • Recruiting: We find the most suitable person, in the shortest amount of time, for you. • IT Training: We strengthen your team's knowledge and skills on technology. • Digital Transformation: we help our clients meet their objectives through the digitization of processes As well as, through a complete portfolio of BPO services that help our clients in other areas: • International Consultancy • Advisory and Management services • Tax & Legal • Strategic Consultancy and Organizational Development WE ARE FAMILY Tired of being treated as just a number, and not as the person you are? Join our #SandavFamily 😉 #WEAREPEOPLE

Job description

En Sandav estamos buscando un/a Consultor/a de GENESYS ENGAGE para proyecto de larga duración y de carácter internacional (necesario buen nivel de inglés, B2 oral y escrito), de mantenimiento y evolución de una plataforma de Contact Center en una compañía dinámica y fuerte a nivel tecnológico, pudiendo teletrabajar 100% remoto desde cualquier ubicación de España.

Funciones

Parametrización

Configuración

Desarrollos de nuevos proyectos en este entorno

Nuevos módulos

IVR

Soporte y gestión de incidencias

Requisitos

Experiencia de 3-4 años en administración de plataformas Contact Center Genesys Engage aportando expertise en el conjunto de tecnologías Genesys (como CTI, SIP, IVR Composer, Outbound,...)

Experiencia en integraciones multicanal y bots aplicados en los diferentes canales, como por ejemplo: Chat, Chatbot, Whatsapp, otros.

Diseñar y desarrollar aplicaciones de enrutamiento para voz y multicanal utilizando Composer.

Experiencia comprobada en integraciones con API basadas en REST y SOAP.

Buen conocimiento del enrutamiento de llamadas desde la red del operador a la red local a través de una troncal SIP.

Valorable conocimiento en IP PBX

¿Qué ofrecemos?

Salario en función de experiencia aportada

100% teletrabajo.

Horario 8.30-18h L a J y V hasta 15h

Productos de retribución flexible a elegir como seguro médico y/o tickets restaurant

Clases de inglés on line voluntarias.

Required profile