Offer summary
Qualifications:
Undergraduate degree in progress preferred, Minimum 6 months experience in customer service, Prior experience in healthcare preferred, None.Key responsabilities:
- Ticket triage and proper directing
- Handling tickets for login creation and clarifications
- Deep understanding of platform features
- Customer chat support for both secretaries and doctors
- Business Intelligence data analysis and process optimization
- Participating in periodic client meetings
- Presenting and validating solutions to clients
- Creating releases for platform updates
- Continuous learning about the platform
