Job description

Job Title: Training & Help Desk Content Manager (Finance software)

Salary: £35,000 - £45,000

The Business:

Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance.

We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support.

But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance.

At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD.

Role Description:

As the Knowledge Base Manager, you will play a pivotal role in ensuring we have a creative and engaging knowledge base for our customers to use. This is an exciting opportunity for somebody who is looking to have a direct impact on the training and support we provide to our customers. We are looking for somebody who is a self-starter and can create engaging content around all things IMP planner and ICFP.

Key responsibilities:

Maintain and promote the help centre content.
Liaise with development to ensure timely updates to the help centre related to new / changed product.
Ensure help centre articles are clear and easy to consume.
Encourage usage of help centre externally / internally.
Seek feedback from customer base and internal colleagues to improve article content.
Monitor help centre KPI’s related to help centre usage – implement strategies to improve KPI’s.
Ensure the help centre provides content to ensure effectiveness of answer bot solution.

Skills, experience, and attributes:

Previous experience in accounting is essential, along with a strong understanding of systems and processes.
Clear thinking – be able to break information down into its constituent parts producing easy to consume bitesize content.
Have excellent communication skills both written and verbal.
Be user focused – understand user needs, seek out feedback.
Be energetic – this is an important role; we need drive to ensure continual content improvement.
Have a systems mindset – you will need to be able to understand our products inside out to produce accurate content.

Benefits: