Medical Assistant - Care Navigation

Central Ohio Primary Care is seeking a Medical Assistant for our Care Navigation department in Westerville, OH! The Medical Assistant is responsible for providing administrative and clinical support to ensure efficient delivery of primary care and to create a positive patient experience. This position plays a crucial role on the clinical team and works collaboratively to deliver high quality patient care. Responsibilities include interviewing patients regarding medical concerns and history, measuring vital signs and records notes in patients’ Electronic Health Records (EHR). The Medical Assistant regularly communicates with patients and CNAV nurses and Central APPs This position collaborates with the team to promote an environment of customer service and compassion to be the Best for our patients, the Best for our employees and the Best for primary care This position is a full-time role working 8a-6p, four days/week Monday-Friday with rotating weekends. This is a fully remote role upon successful completion of training. *Must reside in the State of Ohio and be willing to travel to Westerville as needed.*

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Work closely with the clinical care team to deliver the best care for our patients.
• Foster a climate allowing for direct communication between the care team, patient/caregiver and appropriate care providers to optimize outcomes.
• Collaborate with other care team members to address gaps in care (chart prep). 
• Promote and facilitate improved clinical outcomes and patient satisfaction, as well as efficient use of resources.
• Act as a patient advocate to ensure highest quality of care for our patients.
• Interview patients regarding medical concerns and obtain medical history.
• Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients’ EHR.
• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed.
• Assist in patient education with related educational tools, periodicals, flyers, and handouts.
• Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.).
• Respond to patient phone calls, as appropriate.
• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.
• Attend meetings and participate in classroom activities as needed.
• All other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Licensures & Certifications

• Required: High School diploma or equivalent
• Required: Graduate of a Medical Assistant program
• Preferred: MA certification

Knowledge, Skills & Abilities

• Self-disciplined, energetic, passionate, and innovative
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Ability to maintain confidentiality at all times
• Ability to react calmly and effectively in emergency situations 
• Ability to interpret, adapt, and apply guidelines and procedures 
• Ability to communicate clearly and document efficiently in EHR
• Knowledge and understanding of medical terminology
• Knowledge of patient care and examination procedures
• Knowledge of common safety hazards and precautions to establish a safe work environment  
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
• Customer service skills; social perceptiveness and service oriented
• Excellent time management skills and ability to multi-task and prioritize work