Sales Operations Specialist - Remote

Overview:

The Sales Operations Specialist is part of the Sales and Business Services department, which resides on the Sales Operations team and reports to the Sales Operations Lead. As our Sales Operations Specialist, you will support the sales organization in all stages of the sales cycle, ensuring the integrity and accuracy of our sales orders, payments, and fulfillments. The ideal candidate must be able to reinforce sales processes diplomatically, but also be able to provide recommendations for improvements and be adaptable when change is needed. 

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices.

CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do.

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

• Ensure accurate and timely transaction processing
• Collaborate cross functionally with other divisions such as Finance, Legal, Purchasing, and Risk Management
• Serve as liaison between members and other divisions such as Finance, Legal, Purchasing, Risk Management, and CIS Legal Counsel for membership agreements, purchase orders, vendor forms, and open accounts receivable
• Work with Finance to ensure all invoices are paid on time
• Maintain accurate records in the customer relationationship management (CRM) system
• Collaborate with fellow team members when necessary for payment collection
• Assist with revenue tracking and ad hoc reporting
• Other tasks and responsibilities as assigned

• Bachelor’s degree in a related field*
• 3+ years’ of demonstrated customer service experience
• Demonstrated knowledge of billing and contract procedures
• Demonstrated experience using a CRM system (Salesforce preferred)
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Proven ability to problem-solve to overcome obstacles and achieve results
• Excellent interpersonal and communication skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications
• Must be authorized to work in the United States

It's a Plus if You Have:

• Experience using and administering DocuSign

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.