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Sales Operation Specialist

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 
India
Sol-Millennium Medical Group logo
Sol-Millennium Medical Group Medical Device SME https://www.solm.com/
51 - 200 Employees
About Sol-Millennium Medical Group
SOL-MILLENNIUM Medical Group is a global healthcare company dedicated to the research and development, manufacture and distribution of high quality medical devices. Originally a leading producer of plastic moulds for the global medical industry - we were the first syringe mould producer in China and now supply over 60% of China’s syringe mould needs, as well exporting globally.This background sets the stage for our current focus in developing high quality and affordable safety medical devices that support best clinical practice – whilst also protecting healthcare workers (and their patients) from the risks associated with needlestick injury and accidental blood exposure.We currently manufacture a range of safety syringes, needles and blood collection devices under the SOL-CARE and SOL-GUARD brands. We also produce syringes and needles for the veterinary industry under the SOL-VET line of products, as well as an extensive range of standard (non-safety) needles and syringes.We have a rich pipeline of new product innovation, and ambitious plans to grow our brands and our business. Close collaboration with frontline healthcare professionals is critical to the way we work – by sharing knowledge and ideas together we continuously improve our offer and work toward our goal of ‘Building a Heathier Tomorrow’.  SOL-MILLENNIUM has global presence with sales and marketing offices in Brazil, Poland and USA and a European R&D Centre, based in Switzerland.
See more Sol-Millennium Medical Group offers

Job description

Responsibilities & duties:


Inhouse Sales Operations

  1. Bridge between clients, sales managers and supply chain team where applicable
  2. Process Customer orders (receiving, review, acknowledgement, invoicing, post-transaction support and documentation)
  3. Operate EDI AddOns
  4. Support lead generation and progression of leads Connect clients with relevant functions to answer queries that cannot be addressed directly
  5. Register customer complaints and support medial incident reporting in close cooperation with QARA
  6. Support Sales Managers in transaction execution and customer queries
  7. Support supply chain team order fulfillment
  8. Support customer satisfaction monitoring
  9. Process Returns
  10. Process Credit Card payments
  11. Web portal support, demonstrations and walkthroughs


Projects and analyses

  1. Participate and contribute to sales operations-related projects
  2. Develop training documentation and SOPs for Sales Ops
  3. Support category management and sales operations in sales and marketing campaigns
  4. Prepare ad-hoc analyses and documents as needed
  5. Fulfill assigned tasks in the EDI implementations, SAP upgrades and process improvements


Academic & Formal Qualifications:


1.Bachelor degree in business administration, marketing or related. Customer Service / Sales Operations experience with B2B business (distribution, manufacturing). Experience with order processing / invoicing software.

2. Experience with SAP, Oracle or other major ERP. Experience with Medical Device customer service or related (food, cosmetics, pharma)


Work Experience & Skills

1. Sales or customer service

2. Excellence communication (direct, teleconference, phone)

3. Excellent office skills

4. ERP or similar order processing / invoicing software knowledge

5. Salesforce knowledge/experience

6. Experience with medical device or related (food, cosmetics, pharma)

7. SAP knowledge


Required profile

Experience

Industry :
Medical Device
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SAP COSalesforceE-InvoicingOrder ProcessingERP Systems Knowledge

Other Skills

  • Sales
  • Verbal Communication Skills
  • Customer Service
Are you interested?

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