Global HR Technology Specialist

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About you

We are looking for a solution oriented, customer focused, Global HR Technology Specialist to join our People Operations team.  Reporting to the Senior Manager, People Operations, you will be a Human Resources technology subject matter expert.  In this role, you will partner closely with our Global HR Technology Specialist, People Operations team members, Human Resources functional leads, and business stakeholders to act as a key systems administrator to HR technology.  In close collaboration with the Senior Manager, People Operations, you will design and implement process enhancements and automations across the HR tech stack to improve efficiency and the digital employee experience.  You have a natural curiosity and thrive while solving problems, designing creative and innovative solutions, and working in an ever changing and fast paced environment. 

 What you'll do and how you'll have an impact

• Consult with HR and business stakeholders to understand technology and reporting requirements and translate into custom reports, dashboards, and technology solutions that meet the goals of the organization;
• Partner with HR functional leads to define and track key metrics to measure the success of our people programs;
• Ensure a high degree of data integrity and accuracy across the HR tech stack by performing regular data audits and partnering with stakeholders to resolve data issues;
• Provide Tier 1 and 2 support for queries and troubleshooting across the HR tech stack;
• Partner with HR functional leads to assist in the design and implementation of business process enhancements and automations to optimize efficiency and improve the digital employee experience;
• Create and maintain detailed documentation for HR systems and processes;
• Participate in special projects and initiatives to support the execution of the HR Technology Roadmap;
• Remain current on data privacy regulations and best practices that impact people data analytics and the HR tech stack;
• Keep abreast of system functionality, new features and enhancements;
• Provide recommendations for improvement on system functionality, processes and documentation;
• Participate in data conversion activities from one system to another when needed

 What we're looking for

• Post-secondary degree or diploma in Human Resources, Computer Science, Business or related field of study;
• Minimum of 4 years related Human Resources technology experience at the specialist level, with functional knowledge of HR principles and best practices;
• Minimum 4 years experience in Workday HCM, business process configuration, integrations, EIBs, and security models;
• Minimum 4 years Workday Report Writer experience with the ability to create custom reports, dashboards, data visualizations, and complex calculated fields;
• Subject matter expertise in HR reporting and analytics involving complex data sets, including a demonstrated ability for conducting quantitative and qualitative analyses and drawing out key people data insights;
• Demonstrated experience supporting the HR tech stack in business requirements gathering, configuration/testing, and implementation of enhancements and releases;
• Exceptional customer service focus, combined with the ability to leverage a consultative approach to deliver quality business solutions ;
• Ability to maintain a high degree of confidentiality regarding sensitive employee data and HR initiatives;
• Excellent written and oral communication skills with the ability to effectively communicate complex issues and information clearly to all levels of the organization;
• Strong organizational skills with the ability to manage multiple deliverables simultaneously;
• Proficient in MS Office/Google Suite products, with advanced proficiency of MS Excel/Google Sheets;
• Experience with HR technologies including Greenhouse, 15Five, and CultureAmp, CompLogix, ADP Workforce Now an asset;
• Proficiency in business intelligence and data visualization tools (e.g. Domo) and reading/writing SQL an asset;
• Experience with Workday Leave and Absence Management, Skills Cloud, Studio Integrations an asset.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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