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Virtual Assistant

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Philippines

Offer summary

Qualifications:

1-2 years of customer service experience, Proficient in CRM and Microsoft Office, Strong communication and problem-solving skills, High school diploma or equivalent required.

Key responsabilities:

  • Serve as primary contact for customer inquiries
  • Address and resolve escalated customer complaints
  • Build and maintain positive relationships with customers
  • Process customer orders and manage accounts
Clark Outsourcing logo
Clark Outsourcing Scaleup https://clarkoutsourcing.com/
201 - 500 Employees
About Clark Outsourcing
No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.
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Job description

Position Title: Virtual Assistant

Work Set Up: Onsite

Schedule: 11:00 PM - 8:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a skilled and proactive Virtual Assistant to join our team. This role is ideal for an experienced professional with excellent communication and problem-solving abilities who is dedicated to delivering outstanding customer experiences. The VA will handle complex customer inquiries, resolve escalated issues, and ensure customer satisfaction across all touchpoints. The position requires the ability to manage high-volume inquiries, maintain strong relationships, and represent the company with professionalism and expertise.



What You'll Do:

  • Customer Support: Serve as the primary point of contact for customer inquiries, ensuring responses are accurate, timely, and tailored to meet the needs of each individual

  • Issue Resolution: Address and resolve escalated customer complaints or concerns, aiming for effective and satisfactory resolutions in a professional manner

  • Relationship Management: Build and maintain positive, long-term relationships with customers, providing ongoing support and addressing their needs proactively

  • Product Knowledge: Develop and maintain in-depth knowledge of company products and services to provide expert-level assistance to customers

  • Order and Account Management: Process customer orders, manage accounts, and track inquiries and issues through a CRM system, ensuring timely and accurate resolution

  • Collaboration: Work closely with other teams, including sales, operations, and technical support, to ensure that customer needs are met efficiently

  • Customer Education: Educate customers about product features, services, and company policies to ensure a clear understanding of offerings and processes

  • Feedback Collection: Gather customer feedback and insights to share with management, identifying areas for improvement in customer service and product offerings

  • Reporting: Maintain records of customer interactions, transactions, feedback, and issues, preparing reports on customer service performance as needed

  • Continuous Improvement: Stay current on industry trends and customer service best practices, implementing improvements to enhance the customer experience


What We’re Looking For:

  • Minimum of 1-2 years of customer service experience, with a proven track record in handling customer interactions

  • Strong ability to resolve complex issues quickly and effectively while maintaining a positive customer experience

  • Excellent written and verbal communication skills, with the ability to handle sensitive situations with diplomacy and professionalism

  • Proficient in using CRM systems, Microsoft Office Suite, and other customer service software. Experience with support ticketing systems is a plus

  • Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail

  • Strong focus on providing exceptional customer service and ensuring customer satisfaction

  • Ability to collaborate effectively with colleagues and departments to resolve customer issues and improve service delivery

  • High school diploma or equivalent required; associate degree or higher in business or related field is a plus



Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!


Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Issue ManagementProduct KnowledgeCustomer SupportMicrosoft Dynamics CRMCustomer Relationship Management (CRM) Software

Other Skills

  • Relationship Management
  • Microsoft Office
  • Detail Oriented
  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

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