Strategic Account Manager (UK)

The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. You will work closely with both clients and internal teams to deliver measurable value and drive continued growth.

Key Responsibilities:

• Manage and Strengthen Accounts:
  Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention.
• Engage Senior Stakeholders:
  Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value.
• Contract Negotiation & Renewal:
  Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client’s evolving objectives.
• Identify Growth Opportunities:
  Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth.
• Collaboration with Internal Teams:
  Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services.
• Client Strategy Development:
  Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies.
• Monitor Account Health and Metrics:
  Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction.

You have the following experience and qualities:

1. Professional — experience in account management or a similar role, working with senior stakeholders and executives
2. Personal — motivation, independence, and fluency in English

Professional experience

• 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Martech | Adtech | Search knowledge is a plus
• Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
• Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required