Junior Support Analyst

Junior Support Analyst

We are currently seeking a Junior-level Developer to contribute to the development of Service-Link.

As a Developer Analyst you will collaborate directly with the Support Manager and end users to gain a better understanding of their requirements in order to develop products which help them perform their jobs most effectively.

This exciting and challenging position requires a self-motivated and independent individual who is committed to developing innovative software at Service-Link.

This role welcomes remote candidates on Atlantic Standard Time or willing to work AST hours

Some rare travel may be required within Canada and United States.

What your impact will be:

• Analyze and troubleshoot product stability issues reported by clients
• Provide second line support as and when required by Customer Care team.
• Provide timely updates on progress of ongoing work.
• Maintain development deadlines and provide accurate estimates
• Utilize programming skills to ensure delivered code meets high standards of quality and reusability
• Communicate with both internal and external clients to ensure changes that meet requirements
• Actively participate in code review and knowledge sharing sessions

Qualifications:

• Computer Science or related STEM discipline
• Strong JAVA or other object oriented programming language
• Experience using SQL Server/ORACLE
• Source control GIT
• Windows and Linux knowledge
• Excellent communication skills and passionate and eager to learn