Support Specialist L2

Role: Support Specialist L2

Location: India

About the Operations Team:

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.

Duties Description:

• Provide day-to-day E2E L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes
• Identify, handle, analyze, and resolve issues and requests raised by stakeholders and clients
• Tasks may include performing systems configurations, troubleshooting systems errors, monitoring, automation, and testing systems performance
• Participate in documentation, internal knowledge sharing, collaboration activities, and service improvement initiatives
• Weekend work/On-call support when needed

Requirements:

• Required: SQL and Databricks
• Good to have : PowerBI
• Strong communication and interpersonal skills, and able to work with both technical and business stakeholders
• Able to work independently or with minimal supervision
• Open to learning new technologies and solutions.
• Willing to work either ASIA, EMEA, or NALA shift. Willing to work on shifting basis.
• Willing to work during weekends or holidays as needed

We offer:

• Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.

If you believe you are a good fit for the position, please create an application for us in the link given below

Application Link