ServiceNow Developer

Responsibilities
 
SUMMARY

The ServiceNow Developer role seeks a highly skilled professional adept in crafting, configuring, and deploying ServiceNow solutions to enhance business process automation and service management. This comprehensive position involves not only the development and customization of ServiceNow applications but also ensuring their integration and compliance with security standards. Ideal candidates should be proficient in web technologies, understand API-based system integration, and have database technology experience. They must demonstrate exceptional problem-solving skills, communication abilities, and a capacity for innovative solution development within the ServiceNow framework. Additionally, advanced ServiceNow certifications and familiarity with integration platforms, web development, automation tools, and security protocols are highly valued, underscoring the role's technical depth and the organization's commitment to maintaining high standards in service delivery and operational efficiency.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Prepares work statements 
• Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations 
• Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents 
• Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle 
• Allocates real-time process budgets and error budgets to systems and subsystem components 
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts 
• Develops System Architecture and System Design documentation 
• Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans 
• Participates in and initiates concept development and trade-off studies 
• Prepares program and test specifications 
• Prepares test procedures and data 
• Selects performance levels of components and subsystems 
• Directs the design of information management equipment and systems 
• Describes interfaces among various subsystems 
• Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications 
• Prepares complete documentation of methods, procedures, and design 
• Supervises revisions and changes 
• Assists with implementation of combined hardware/software systems
• Escalates issues to vendor and third-party entities, as necessary and directed by the Government.

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. 
• Operates with appreciable latitude in developing methodology and presenting solutions to problems. 
• Contributes to deliverables and performance metrics where applicable.
• Design and develop solutions to complex applications problems, system administration issues, or network concerns. 
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• ServiceNow Certified System Administrator (MUST HAVE)
• ServiceNow Certified Application Developer (DESIRED)
• ITILv4 Certification (MUST HAVE)
• Integration Tools: Experience with integration middleware or platforms like MuleSoft, Apache Camel, or similar, for connecting ServiceNow with external systems.
• Web Technologies: Proficiency in HTML, CSS, JavaScript, and libraries or frameworks such as AngularJS or React, for developing custom user interfaces in ServiceNow.
• APIs: Familiarity with RESTful and SOAP web services for integrating ServiceNow with other applications and services.
• Security Tools: Understanding of security tools and practices to ensure the security and compliance of ServiceNow applications, including vulnerability assessment tools and security frameworks.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• - 4 - 9 years of experience and bachelor's degree
• - Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.