Customer Success Engineer

Description

At Cycode, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our users. We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.

Cycode was founded in 2019 and is backed by top venture capital firms YL Ventures and Insight Partners. We’ve received numerous awards and recognition including being named one of the top cybersecurity startups in the Cyber Defense Magazine Top 100 (2020), Accel 2021 Euroscape Top 100, Analytics Insight “Top Cybersecurity Companies to Watch in 2021”, winner of the 2021 Cyber Defender Award and a finalist for the 2021 CISO Choice in Application Security. In 2023, we won Cyber Defense Magazine's Top Infosec Innovator.

About Cycode’s Solution Architect:

We are Cycode’s product experts and part of the Customer Experience department. We guide our customers on their way to successfully achieving visibility, defining prioritization, and remediating security issues using the Cycode Complete ASPM platform.

The Solution Architect works side-by-side with the Customer Success Manager to provide hands-on technical service and guidance to our strategic customers. 

Our Solution Architects are highly respected as Cycode’s experts and trusted advisors to their Customer technical counterparts on how to implement and roll out Application Security operations, which translate to faster time to value and new business value.

You'll spend your time:

• Advise on security technical questions and Cycode’s product adoption for customers
• Work closely with the Customer Success Manager to prepare and participate in our customers Quarterly Business Reviews (QBR)
• Develop and evolve customer facing, best practices for our product adoption plan and the customer success plan
• Lead train-the-trainers workshops to enable customer’s enablement teams on Cycode adoption plan
• Collaborate with Cycode Research, Product, and R&D to identify future product improvements or outside-the-box solutions to Customer’s pains
• Review customer’s implementation on a regular basis and provide recommendations that will maximize their value from the product
• You will work closely with the Customer’s Application Security (AppSec) teams, DevOps, DevSecOps, Product Security, and Developers at various levels of seniority and engagements

#LI-Remote

Requirements

• Have spent 5+ years as a Solution Architect, CSE, TAM, Solutions Engineer, Enablement Manager, or in a similar position in the security or AppSec space.
• Extensive background in software engineering with a specialization in backend technologies
• Implemented AppSec tools for Fortune 100 companies from zero to hero, including building and adjusting implementation plans
• Proficient in Docker and Kubernetes, capable of navigating environments - must
• Familiarity with Terraform and automated deployments in Kubernetes
• Familiarity with DevOps methodologies and tools, including SCMs, CI/CD pipelines, and infrastructure as code
• Familiar and comfortable working with various cloud providers (AWS, GCP, Azure)
• Experience using and scripting with REST APIs for automation and data extraction
• Strong analytical and troubleshooting skills, with a methodical approach to identifying and resolving issues
• Quick to grasp new concepts and technologies, with a proactive approach to self-education
• Ability to manage multiple projects and tasks simultaneously
• Ability to work effectively with cross-functional teams, including sales, engineering, and support