IT TECHNICIAN

Description

Founded in 1975, Wallace Montgomery is a recognized leader in planning, engineering, and construction management. As an ENR Top 500 Design Firm, WMs staff of Professional Engineers, Planners, Surveyors, Technicians, Construction Inspectors, and Support Personnel work on a diverse portfolio of projects involving highways, bridges, mass transit facilities, water resources, utilities and water & wastewater facilities.

Wallace Montgomery has an immediate opening for an IT Technician with the ability to do most if not all of the below:

• Work on site (1 day remote) in Hunt Valley Offices WM I.T. Tech I;
• Support end-users directly through the WM ticketing system, as part of the WM I.T. Helpdesk;
• Familiarity with Helpdesk ticketing and self-prioritizing ticketing issues as arise;
• Trouble shooting in remote sessions as needed, Teams and GoToAssist and contact 1on1 trouble shooting when able;
• Producing documentation of work;
• Building workstation Physical/VM and familiar with hardware;
• Perform hardware repair, software installs, general troubleshooting for software and hardware;
• Familiarity with MS Office Suite E5 and Adobe Suite;
• Networking hardware and software OS configuring, IP/DNS/DHCP, switches and cabling;
• Familiarity with MS Windows OS, MS365, MS Teams & Azure;
• Experience with XenServer/Citrix and Azure portal,manipulating Virtual Machines - a plus;
• Creating virtual servers in Azure a plus;
• Occasional travel to support WM Satellite offices in the DELMARVA area.

Qualifications