Contract Manager

POSITION SUMMARY 

Under the general direction of the Contract Director, the Contract Manager will play a critical role in supporting the company’s growth by reviewing, revising, and negotiating client contracts; escalate complex legal and factual issues to management and when appropriate, and assist in resolution; recommend improvements and innovations to contract templates and the contracting process. Working with Sales, Consulting Services and Client Success, apply best practices methodologies to support the sales process, change order process, renewal processes, and supporting templates.  

• When necessary, collaborate with Leadership, Finance, Sales, Consulting Services, and Operations to analyze and solidify an overall contract strategy 
• Prepare to assume ownership of Clearwater’s library of Customer-related Agreement Templates and  

“standard, non-standard” language. Examples include, but are not limited to: Master Services Agreement, Order Form & Consulting Services Agreement, Software Subscription Agreements, Mutual Non-disclosure Agreements, etc.  

• Prepare to assume ownership of Clearwater’s library of Client-related Statement of Work Templates, collaborating with Consulting Services as necessary to ensure the content accurately portrays the solutions and services offered and the processes and practices where they are implemented/delivered.  
• Maintain Client Statement of Work, Amendment, Change Order, Business Associate  

Agreement (BAA), and Mutual Non-Disclosure Agreement processing, retention, amendment and renewal procedures and files  

• Assist Sales with drafting, customizing and delivering Statements of Work. Review all documents prior to submission to a Client 
• Assist in reviewing Customer-submitted comments and edits to Agreements and draft responses, with a view to finding a fair and workable balance to serve both Clearwater’s and Customers’ needs and address concerns with a view to getting a “yes”  
• When appropriate, analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, company and third-party supplier policies and practices  
• Participate, and when appropriate take the lead, with Sales to meet with Client counsel/procurement to negotiate terms and perform follow up necessary to ensure they are accurately executed and satisfied 
• Assist with communication with legal, executive, finance, and business team constituents for resolution of contract issues and disputes 
• Assist in overseeing the processing, administration and safekeeping of all Agreements 
• Assist leadership in other matters requiring legal research, advice or outside counsel involvement 
• Liaise with outside Counsel as appropriate or required in executing any of these duties 
• Perform other assignments befitting skill, knowledge and experience set, as requested. 

EXPERIENCE REQUIRED 

• Relevant experience and prior demonstrable success in a similar role  
• Ability to draft moderate to complex, non-routine contractual instruments. Working to expert knowledge of contracting concepts, Uniform Commercial Code, applicable contract law and regulations, and applicable international contract law. 
• Exceptional communication skills, both oral and written  
• Excellent reading and language comprehension  
• Attention to detail and an innate ability to identify errors and inconsistencies  
• Experience with creating and executing repeatable contracting processes and procedures  
• Proficiency with software tools/applications (SalesForce.com, Microsoft Office, DocuSign). The initiative and ability to be guided by colleagues, exercising a great deal of self-initiative to read, study, ask questions and learn Clearwater’s solutions and service offerings, sales process, marketing materials, contract and SOW structure, and contracting processes, methodologies, delivery standards, work tools and processes;  
• learn and understand HIPAA regulations, enforcement, and OCR audit subject matter, as well as the NIST Information Risk Management framework and processes; 
• study and learn new subject matter and context quickly. Gain and maintain market, competition and subject matter awareness by reading and sharing with colleagues, relevant blogs, articles, webinars and other published material; 
• digest existing contracts, templates, SOWs, prior Client proposals, processes whereby consulting services engagements are delivered, deliverables, and final reports; assimilate prior experience, relevant subject matter, data, facts, and results; and develop relevant questions of colleagues so as to hasten understanding scenarios, methodologies, processes, and “lessons learned”; 
• interact with colleagues to devise and carry out an effective self-training program; 
• exercise flexibility of assignments within the company 

QUALIFICATIONS, SKILLS & KNOWLEDGE    

• This position has interaction with both internal and external stakeholders, including colleagues, clients, partners, attorneys, subcontractors and service providers. This position requires a strong customer service orientation and the ability to: 
• work independently on a variety of projects simultaneously, 
• exercise good judgment and initiative to manage priorities, 
• quickly develop trusting relationships with a variety of healthcare legal, compliance and information system professionals, 
• read and readily comprehend Federal and State security and privacy regulations, security and/or privacy policies and procedures, and assess their relevance to specific situations 
• pose questions and listen to Client responses effectively so as to draw out essential facts, data, business process descriptions, sensitivities, and perspectives, and 
• ability to understand what can be committed to and what may need to be declined in order to maintain credibility with all constituents 

WORK ENVIRONMENT 

• Currently Clearwater is a “virtual” company and all colleagues work remotely. 
• Work remotely and provide own printer/scanner, computer audio capability, cell phone, and Internet service. Clearwater will provide a computer and Microsoft Office software. 
• Company provides subscriptions to Salesforce.com, Microsoft On-Line Services, Encryption tools, Data backup, and other tools selected as standard by the Company 

COMPENSATION & BENEFITS 

• Base Salary 
• Participation in Company’s Medical/RX, Disability, Life/ADD Insurance, and 401K benefit programs 
• Flexible Time Off (FTO) vacation policy 

Clearwater is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.  If you require a reasonable accommodation to complete an application, interview or otherwise participate in the recruiting process, please direct your inquiries to a recruiter @ 615-669-8896 or jobs@clearwatersecurity.com. 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. 888-897-7781.