The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Our continued growth has created an opportunity to join our Aspen Dental Digital Denture Team as Manager, Digital Rollout Support.
Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. In support of the Digital Transformation, the Manager, Digital Rollout Support provides expert technical, operational and clinical training, utilizing 3Shape and SprintRay products and other digital technologies. This role will provide in-field support to assigned offices ensuring successful implementation of the Digital Transformation.
Responsibilities:
Provide expert-level pre and post implementation technical and clinical training of 3Shape and SprintRay products.
Provide prompt follow up to office inquiries and reporting of office performance as defined by the Director.
Acts as a mentor and coach to all assigned offices.
Works with Digital Dentistry Team and L&D to develop new educational strategies to improve the end-user experience.
Build strong relationships with all assigned offices, Digital Dentistry team and cross functional teams.
Partner with Director and Clinical Support to address any clinical concerns.
Participate in mandatory internal training as defined by Director.
Manage and submit expenses for reimbursement according to company policy and practices.
Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Performs other duties as assigned.
Travel on a regular basis throughout Aspen Dental locations (75% Travel)
Minimum Education and Experience:
Clinical Acumen – the individual must be able to understand the dental workflow and the fundamentals of clinical dentistry.
Customer and Service Orientation – must be able to understand and translate customer needs into outstanding service and training.
Strong Communicator – must be able to provide clear, concise, professional feedback both written and verbal to a variety of audiences. Able to communicate complex topics to individuals with varied backgrounds and experience.
Relationship Oriented – able to establish effective, strong partnerships with all levels and all roles, both inside and outside the company.
Technologically Savvy – able to work with, understand and embrace changes in technology
Ethical Conduct – takes accountability for decisions, makes decisions that clearly adhere to an ethical standard.
Adaptable – must be open to change and adjustment when and where needed.
Proficient use of Microsoft Office applications, especially Outlook, Excel, and PowerPoint.
Salary starting at $75,000 DOE + 10% bonus
Vetta
Guidepoint
Meetime
Great Minds
Housecall Pro
