Offer summary

Qualifications:

High school diploma or equivalent., 1-year minimum customer service experience preferred., Experience with related platforms is a plus., Proficient in Microsoft Office Suite..

Key responsabilities:

Contact holders of charged off accounts for payments.

Provide information and counseling on debt obligations.

Job description

Carson Smithfield is exclusively dedicated to the handling of third-party recovery collection services. Licensed to collect nationwide and in all time zones, Carson Smithfield is PCI-compliant, all collectors are fully trained in the FDCPA, and all collection efforts are in full compliance with federal and state regulations.

***This position is 100% Work-From-Home or VIRTUAL. Only residents of the state of Pennsylvania, USA are eligible for this role. ***

Carson Smithfield is a people-centric company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then Carson Smithfield is the place for you!

Why Carson Smithfield & CardWorks Servicing?

Benefits

For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world-class organization into an Employer of Choice. We value our employees and provide generous benefits to include:

Company subsidized medical, dental, and vision insurance
Company paid time off
401K retirement plans
Life Insurance
Short Term Disability

Our Critical Values make our work environment highly desirable. Our Critical Values include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. We allow these values to guide the way we conduct ourselves and our business.

What will you do as a Recoveries Engagement Associate for Carson Smithfield? You will contact holders of charged off accounts to obtain payments while providing information and counseling about obligations and benefits of repaying outstanding debts. You will use your customer service, communication, and influencing skills to analyze each card holder’s financial situation and offer payment options for debt resolution. These include payment in full, monthly payments, and settlement options. This is an opportunity to proactively locate customers via skip tracing, legal action, and agency assignments. You’ll work directly with internal and external customers, CCCs and Credit Bureaus.

What you will need to be successful at Carson Smithfield: Carson Smithfield employee success derives from the employee’s effective listening, communication, and strong customer service expertise. Recoveries Specialists with Carson Smithfield strive for excellence by engaging and solving problems, as well as providing analytical skills on a daily basis.

Qualifications And Experience

High school diploma or its equivalent
1-year minimum of customer service or call center/collections experience preferred
Experience with First Data Resources (FDR), Evolve or related platforms preferred
Available to work between the hours of 8am – 11pm
Schedules typically require 1 weekend day, and shifts are typically 8 hours
Detail oriented with strong organizational skills
Negotiation skills are required
Excellent written and verbal communication skills
Ability to exercise discretion when dealing with confidential information
Proficient in Microsoft Office Suite
Must follow all guidelines of the Fair Debt Collections Practices Act (FDCPA)
Advanced technical skills

Work From Home Requirements

Because your employment experience will be remote, the Company requires that you maintain the following additional items, as a condition of employment.
You must reside in the state where the job is posted: Pennsylvania, USA
Dedicated workspace that minimizes noise and outside disruption, and protects confidential and secure information
Smart phone mobile device with minimum operating systems: Android 5 or IOS 9
High Speed Wired Internet: Download speed of 30 MBPS and Upload speed of 5-10 MBPS minimum
Landline telephone service that can be used to receive work calls, and has call waiting, three way calling, and call forwarding features deactivated

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.

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Required profile

Experience

Level of experience: Junior (1-2 years)

Industry :

Financial Services

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Other Skills

Customer Service
Negotiation
Communication
Analytical Skills
Organizational Skills
Detail Oriented
Collections
Teamwork
Problem Solving
Active Listening

Are you interested?

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