Patient Device Support Specialist - North Carolina

JOB SUMMARY:

The Device Support Specialist (DSS) are patient educators responsible for supporting commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device by performing patient visits in patient homes and/or at other sites. The DSS may also be required to assist with clinical trial oncology patients as needed.

The DSS is a full-time, salaried, field-based position reporting to the Regional Manager, Device Support Specialist with a heavy travel requirement (Novocure will provide a company vehicle and cover all costs of travel).

This role's territory will cover the entire state of: North Carolina. The ideal candidate will reside in or near Greensboro, NC or surrounding area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support and honor our “Patient Forward” mission
• Adhere to timelines and guidelines for conducting patient interactions
• Travel to patient homes and to physician offices
• Conduct regular, in-home patient visits and provide the following:
• TTFields education and treatment initiation as well as enhanced training sessions for new patients
• Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure
• Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication
• Serve as technical representative to assigned medical centers
• Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays
• Work independently within an assigned regional territory while collaborating with cross-functional team members
• Must be flexible to accommodate the needs of the business
• Complete ongoing assessments that demonstrate learning and adoption of training material
• Managing administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies/logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks
• Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle

QUALIFICATIONS/KNOWLEDGE:

• Bachelor’s degree, certification in allied health, or relevant work experience preferred
• Patient care experience preferred
• Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
• Must have a valid driver’s license
• Commercial air travel required
• Amount of travel required within assigned territory could be up to 75%
• Travel outside assigned territory, including occasional overnight stays, may also be required
• Primary residence must be within assigned territory
• Assigned territory subject to change
• Attendance at company meetings both in and out of assigned territory required

OTHER:

• Ability to lift up to 50 pounds
• Ability to drive long distances

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

An Equal Opportunity Employer, including disability/veterans