Offer summary

Qualifications:

Bachelor's degree in mechanical engineering or similar, 1-3 years of work experience in a technical field, Proficient in MS Office and CAD programs, Service orientation with strong consulting skills.

Key responsabilities:

Act as main contact for product-related queries

Manage product complaints and customer support

Job description

Your role and responsibilities

As a Technical Service Specialist (m|w|div) - Spanish native speaker, you will be responsible for solving product-related technical queries. Become part of our multinational team with around 300 employees from more than 33 different nationalities in Europe. Diversity is our strength! We look forward to welcoming highly motivated new employees to our current team of 6, who work together in our Technical Services department.

Your tasks will focus on the following activities:

Customer support: You are the main internal and external contact for all product-related topics. You support our customers in writing, by phone and in team meetings in solving technical questions regarding product application.
Technical inquiries and feasibility studies: You process drawing requests and check their feasibility with our suppliers.
Complaints management: Your goal is to increase customer satisfaction by handling and reducing product complaints.
Market and competition analysis: You observe and analyze market trends and conduct competitive analyses.
Process improvement: Continuous improvement is a matter of course for you. Together with other departments, such as Customer Service, Sales and Business Development, you work on process improvements and ensure their implementation.
Reporting and project management: You will regularly report the progress of your projects and tasks to the Technical Services team leader.

Your profile

You have completed a bachelor's degree in mechanical engineering or a similar technical field or have a technical education with relevant work experience.
You have already gained 1-3 years of work experience in a technical field, preferably in mechanical engineering or industrial manufacturing.
You have very good MS Office skills (especially Excel, PowerPoint, Teams).
You have already gained experience with CAD programs (e.g. SolidWorks).
You have strong consulting skills with a high level of service orientation.
You bring a proactive way of working and strong analytical skills.
You are a native spanish speaker and have excellent written English skills, German is a bonus.

This position is a 100% remote position.

Why us?

Hybrid working: We offer you flexible working between digital work from home and a modern office in the center of Frankfurt (3 days remote / 2 days office).
Training & Development: We give our employees individual training opportunities to develop their skills. In addition, we offer an e-learning platform where you can access various modules from different subject areas at any time.
Jobticket / JobBike: You will receive a Jobticket from us. We also get our employees on bikes – select a JobBike and start cycling.
Health care: Your health is important to us. That's why you benefit from our regular check-ups and our health week with various workshops.
Gym: With us you can stay fit in our in-house gym, whether before work, during your lunch break or after work.
Childcare: We support you in getting a place in the in-house kindergarten in St. Martin Tower (depending on availability).
Other benefits: We want our employees to feel comfortable. That's why we also offer other benefits, such as employee events, corporate benefits or the restaurant in the St. Martin Tower.

Your contact person

Derya Tanriverdi

Apply for this job

About us

MiSUMi Europe is not like any other company

Our journey starts with Konichiwa (こんにちは) - Because with us Japan meets Europe

We MISUMI, a Japanese group, rely on capable, culturally open and motivated employees in Frankfurt. With more than 20 million products worldwide and 80 trillion configuration possibilities, we are setting new standards in automation technology as well as for stamping dies and injection molding applications

We offer an exciting and international work environment in connection with performance-based remuneration and opportunities for career development within the company. Join MISUMI and become a part of our team!

Diversity is an important part of our global corporate culture. Therefore we are pleased to receive applications from severely disabled people, who are given preference if they have the same qualifications.

Required profile