CloudKettle is a fast growing, boutique Salesforce partner that specializes in servicing enterprise clients in regulated industries. Our reputation for white glove service drives a large volume of referral business, from our clients and from Salesforce and as a result, we are continuing to expand our Client Services team.
As a Salesforce Solution Engineer at CloudKettle, you are a key contributor in the Sales cycle, both for new prospects and for existing clients embarking on new projects. In this role you will act as a trusted advisor to CloudKettle team members and our customers - understanding the client’s needs, translating what they request and combining it with deep technical expertise to provide Salesforce solutions and then communicating those solutions in a compelling manner to a variety of stakeholders.
In this full lifecycle role you will not only help conduct discovery, conceptualize solutions and assist with scoping and pricing, but you will also help demonstrate proposed designs and explain them at a senior executive and technical user level.
Remote, within Canada or the United States
A Solutions Engineer is responsible for the technical aspects of the Sales Cycle, helping expand the organization's client base and profile across the discovery, design and demo stages of the Sales cycle:
Work with CloudKettle Client Services and technical team members through the requirements to close phase of the project lifecycle
Gather requirements from prospects and clients, where necessary, challenging their assumptions about what they need and providing alternative options that will produce better outcomes for them
Scope, design and price solutions, assisting in providing them to clients in written, verbal and presentation forms, all while understanding that when accepted, they have to be built and maintained - and keeping items that will impact the clients’ Long Term Cost of Ownership (LTCO) in mind while doing so
Assist Client Services team members in the compilation and submission of RFPs
Create and maintain demo environments for the purpose of providing walkthroughs to clients
Participate in all stages of the sales cycle, demonstrating a deep understanding of our prospect and clients’ industries, common pain points and how the Salesforce ecosystem can be applied to solving them
Contribute to CloudKettle’s thought leadership content and reusable assets
Act as a mentor to CloudKettle team members, sharing your knowledge and domain expertise
Assist with multiple opportunities and RFPs simultaneously across the stages of the sales cycle
Represent and reinforce CloudKettle’s values, both to the internal team, to our clients, and to our Partners
3+ years of experience of Salesforce solution engineering, in delivery or consultancy roles
Possess at least one Architect level Salesforce certification or be able to demonstrate multiple projects and several years of experience where you have acted in a pre-sales architect or solution architect capacity on complex Salesforce ecosystems
Have a history of experience working on complex business transformation projects
Demonstrate strong attention to detail and excellent verbal, written and presentation communication skills, with the ability to interact with all levels of team members
Demonstrated analytical and problem-solving skills
Highly efficient team player with the ability to also work independently in a fast-paced, fluid environment
Experience working at a Salesforce System Integrator is preferred
Bilingual fluency in verbal and written French and English is a strong asset
Must be currently based in and legally eligible to work in Canada or the United States and can show proof of citizenship or visa
A competitive salary where your performance is rewarded. The composition of this role is 75% Base, and 25% Performance Based Salary
The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world
A flat and modern work culture, with direct access to the leadership team
Flexible work environment
Medical and dental benefits
Subsidized career training, including coverage of certification tests
3 weeks vacation
10 personal days to use for mental health, sickness and family emergencies
We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.
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