Quality Assurance Specialist

David Kennedy Recruitment is searching for a Quality Assurance Specialist to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team.

Position:  Quality Assurance Specialist 

Location: Dublin, Republic of Ireland

Work model: Remote within Ireland

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Evaluate sales calls and customer interactions for quality, compliance, and consistency.
• Develop and update quality assurance criteria, benchmarks, and best practices.
• Provide feedback to sales reps and conduct coaching sessions to improve performance.
• Collaborate with training teams to address skill gaps and enhance sales effectiveness.
• Generate QA reports, analyze data for trends, and provide actionable insights.
• Identify and implement process improvements to enhance sales quality and efficiency.
• Communicate quality standards and updates to sales teams and management.
• Maintain records of QA activities and ensure documentation is up to date.
• Utilize QA tools to monitor sales quality and recommend process enhancements.
• Drive sales growth through data-driven recommendations and strategic insights.
• Support clients with technical integrations as needed.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. Additional fluency in French, Italian, OR Spanish would be considered an advantage.
• 2+ years of experience coaching and developing sales professionals.
• Expertise in designing and implementing quality assurance processes, programs, and evaluation rubrics.
• Preferred experience in software vendors, IT services, SaaS, or system integration sectors.
• Proficient in CRM software, with a focus on managing leads and opportunities.
• Excellent communication and presentation skills, with the ability to engage clients via phone, email, and video.
• Strong analytical skills, able to interpret and apply data to drive decision-making.
• Outstanding time management and prioritization skills.
• Comfortable navigating both strategic and tactical challenges in dynamic environments.
• Ability to meet tight deadlines, adapt to changing priorities, and balance short-term demands with long-term goals.

OFFER:

• Excellent remuneration package based on experience, skills and performance.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Comprehensive healthcare coverage and employee assistance program.
  
• Career development opportunities and tuition reimbursement.
• Bike to work scheme.