Customer Journey Expert – Test Manager at Digital Business Banking Channels – Telelink Renewal

Customer Journey Expert – Test Manager at Digital Business Banking Channels – Telelink Renewal

Digital Business Banking Channels

50% work from home

GJA 16

A day in the life of a Customer Journey Expert Test Manager @ Digital Business Banking Channels

• Ensure an excellent customer experience for our Business customers: stay up to date on digital trends and (multi-)banking products, and have a deep understanding of advanced business customer’s channels’ needs and expectations for the digital business channels that are being renewed.
• Work in an Agile way : you support the Squad Master (PO) in the orchestration of the work of one or several squads to bring to production the features/journeys defined in the roadmap. You help prioritize the backlog of your squad, test (User Acceptance Testing), release, and manage the features coordinated or delivered by your squad.
• You help prepare the QBR for your squad, in collaboration with your PO and Product Lead.
• You define and implement test plans to ensure verification of functional and technical requirements maintaining high quality levels, respecting test and release processes and facilitating test discipline according to ING’s guidelines and targets.
• You organise the testing process of the various initiatives such as planning, defining staff needs and organising their tasks, monitor results, communicate progress with the tools available, manage dependencies and review work plans.
• Monitor performance and reliability of your journeys, you participate to the resolution of incidents and ensure that the risk is under control (following ING’s Risk framework)

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are proactive: you can take initiatives and work autonomously.
• Excellent stakeholder management & communications skills: you manoeuvre easily through complex policies, processes, and people-related organizational dynamics across ING; you collaborate, provide empathy and clarity in establishing contracts and rules with other teams. And you are good at explaining complex issues in an easy-to-understand way to get people on board.
• You have experience in test management. You are ideally ISTQB Certified (Test Manager Level). You are structured in your approach and deliveries.
• You have strong analytical skills to interpret data and communicating results to facilitate decisions.
• You can write E2E User Acceptance Plans with clear demarcation of the roles and responsibilities to ensure the end deliverable meets the expectations of our customers. You have knowledge of Azure DevOps + Azure Test Plans or other tools for test management.
• You have minimum 6 years of professional experience working with IT, including at least 3 years in a Digital Channels related context. Appetence for tech topics and experience in a B2B environment is a pre-requisite, with affinity of the more complex business clients’ needs.
• You are flexible, adaptive and a quick learner: you are curious to discover the different aspects of digital business banking and are willing to coordinate the different squads.

As a Customer Journey Expert at Digital Business Banking Channels, you will have the opportunity to:

• Contribute to the execution of the DBB Channels delivery roadmap and contribute to promote its reputation for delivery excellence.
• Endless opportunities to realize your ambitions via personal growth & challenging work.
• An informal, dynamic environment with innovative colleagues supporting your endeavours.

The team

 You will be part of the Digital Business Banking Channels; our mission is to build “the digital Go to Place for our business clients to run & grow their business” our aspiration is to build the best-in-class Business Banking Channels in Belgium. We do this in close collaboration with Retail, Segments, Product tribes and Group entities, as well as internal development of our experienced delivery squads.
Our highest priority is to improve our current offering by ensuring highly available & reliable services and a best-in-class Customer experience

.Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via a My Job Your Job.