IND_Process Associate_Accounts Payables

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

About Lowe’s India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

About the Team: Invoice chargeback process is the overall process of researching and resolving chargeback requests. Vendors can raise chargeback requests through companies’ portal.

Job Summary:

This role focuses on processing AP Invoices, Handling Disputes, Returns reviewing for proper documentation and approvals received and invoices received in system.  Communicate with stake holders and resolves questions or discrepancies, evaluate processes for improvements and recommend changes. In addition, they need to focus on training the new joiners.

Roles & Responsibilities:

Core Responsibilities:

• Ensure all assigned unpaid invoices, disputes & returns are resolved in a timely manner.
• Process all invoices assigned are completed with set accuracy and productivity.
• Prioritize the ageing and urgent requests on regular basis.
• Follow desktop procedures and controls while working on invoices.
• Analyze the root cause of errors and work towards mitigating those in future.
• Ability to collaborate, manage adhoc requests.
• Maintaining a good communication bridge between various stakeholders and team for efficient work culture.
• Follow the escalation matrix and keep the Specialist/Senior Specialists informed on all process changes/escalations.
• Work in collaboration with Specialist/Senior Specialists and to understand challenges/concerns. Identify process gaps and proactively work with stake holders to fix process gaps.
• Train the New joiners and existing team members to fill the knowledge gaps.

Years of Experience:

• A minimum of 1-2 years' experience in invoice processing.

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's degree  

Skill Set Required

Primary Skills (must have)

• Attention to detail.
• Good written and verbal communication skills.
• Quick learner with the ability to apply attained knowledge to situations at work. 
• Should be able to handle pressure.
• Ability to work with the team and individual.
• Being Proactive.                                                                       

Secondary Skills (desired)

• Knowledge in office software, such as Microsoft Excel, Word, and Outlook.
• Should have good understanding of Retail.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.