Our industry development experts will understand your business needs and can connect you with top talent to support your project and organizational needs on a temporary or long-term basis. Our staffing agency is grounded on obsessive customer service and lighting speed delivery! Whatever the business, large or small, an organization is only as strong as the people it relies on to deliver its services, and this is especially the case in the industry sectors we operate in, therefore matching the right person to the right job is key to success. We have an excellent track record of finding the best talent across all disciplines for our clients, and we are so confident that we can find the best match that we offer a no placement no fee service, plus a very reasonable refund policy in the unlikely event that a successful candidate leaves within the first 3 months.

Job description

• Join a reputable airline brand across different work areas

• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English

• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence

• Comprehensive paid training on products and systems provided

• Daily interaction with international passengers for inquiries and feedback

• Expected to achieve specific key performance indicators and maintain high client service standards

• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)

• Only permanent residents or South African ID holders eligible

• Strong computer literacy and technical skills

• Clean criminal record

• Flexible to work in shifts

• Previous customer service experience is advantageous

Employment Terms:

Annual Compensation: R200,000 CTC (R16 600 per month)
Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
Training: 4 weeks (Fully Paid)
Probation Period: 4 months
Health Insurance Coverage provided by the Company
Fully remote work from home
Equipment requirements:
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)