Customer Service & Sales Support officer - 1 year contract minimum

At CID LINES, we believe that hygiene leads to better health, which in turn is the key to greater profitability and sustainability. In the agricultural sector and food industry, health and safety generate better operations in compliance with all regulations. Overall, the end consumer will always reap the benefits of a healthy food chain, which promotes overall well-being. Is your ideal job a job where you will be part of an international yet family-oriented company, where you will be given responsibility and where you will be able to learn a lot? Then this might be the job you are looking for, since we are hiring a Customer Service Officer.

What will you do:

• You are part of a six-person, lively team; a varied and fascinating range of tasks awaits you.
• You are the first internal contact of customers for orders and additional questions; 
• You receive orders and process them in the system; on a global scope for both road and sea transport.
• You will complete orders correctly in a customer-friendly manner; you will provide the customer with information about prices, delivery times, etc; 
• You follow up on complaints and discuss them with the lab; 
• You build a lasting customer contact & try to increase sales where possible
• You work in tandem with several external representatives whom you support from our site in Ypres;
• You have input in various projects; you take the initiative and think with us about process optimizations. 
• You have regular team sessions to report obstacles & potential gains to the management
• You are the main contact person for CS Poland and assist them where necessary
• You keep up with monthly KPI"s & assist with the closing of the month
• You keep track of the upselling file & report back to management

What are we looking for:

• You preferably have a Bachelor's degree or relevant experience;
• You like to work in a team, but you also enjoy the necessary autonomy in your job; 
• You work administratively, accurately and efficiently;
• You are communicative and quickly build a relationship of trust;
• You have commercial flair, you're proactive & not afraid to speak up
• You are fluent in French, Dutch and English. Additional languages are an asset; 
• Knowledge of SAP is a plus.

What's in it for you

At CID LINES, An Ecolab Company, you will work in a pleasant environment with a history in Ypres, and at the same time in an interesting, international culture, where service to our customers and entrepreneurship is very important. Of course, with us, you will receive an attractive salary, in line with your experience and knowledge, complemented with extra-legal benefits;
Besides an exciting job, a good salary and a nice working atmosphere, you can enjoy a "day off" from time to time because in addition to 20 legal days off, we also offer 12 ADV days;
Frequent work from home is possible (maximum 2 days per week, after 3 months in the company), but always in function of efficiency and the business needs.