Job Description
The Opportunity
Homecare Homebase is searching for an Implementation Training Specialist who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Specialist, you will play an essential role in guiding our customers and internal training teams through the deployment of the software for multi-site locations across the United States. This role requires extensive travel and client-facing training time to support clients as they go live on the Homecare Homebase software. You will be responsible for:
- Leading clients through training of the software and supporting clients throughout onsite and remote Deployment.
- Following the implementation methodology and client-specific processes.
- Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training.
- Collaborating with internal staff on training preparations for assigned projects, including completing preparation of training database prior to customer Deployment.
- Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as communicating those needs to the internal HCHB project team for action and/or resolution.
- Independently researching customer inquiries and determining sources of issues.
- Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution.
- Completing internal certification roadmap for required training classes prior to supporting clients onsite.
- Working with team members on internal initiatives to improve team performance, foster team growth and assist with meeting department and company goals.
- Maintaining product knowledge as new enhancements and functionality are released in the application.
- Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values.
What We're Looking For
Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Implementation Training Specialist, supports this mission by providing excellent customer service and supporting our clients with the efforts to successfully manage the change associated with the Homecare Homebase deployment.
We are looking for a talented, passionate individual that can show us:
- The skills to provide quality education to customers on the appropriate, best-practice use of all products within the clinical/operational aspects of the Homecare Homebase suite.
- Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts.
- The ability to communicate deployment risks with both internal and customer project teams efficiently and concisely.
- The ability to assist the customer in all aspects of software training and a desire for investigation and problem-solving.
- The ability to prioritize workload and delegate assignment as necessary.
- A passion for customer service that ensures the needs of the customers are met throughout their implementation.
- The ability to function with minimal supervision without affecting the quality of their work.
- Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
- The ability to travel and/or support up to 90% in service of our clients across the country.
Education requirements: this career opportunity requires a bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience. Experience in customer service/support or training on software applications; demonstrated ability to analyze and solve complex problems and lead a team; medical/healthcare experience is a plus.
What You Can Expect From Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our
CARES values: Care, Act, Respect, Excel, and Smile.
Our Team Members Also Enjoy
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
A CEO who cares. CEO Scott Decker has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.
A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
About Homecare Homebase
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.
Sound like a good fit? Please take a moment to apply for this position.
As part of its continued efforts to maintain a safe workplace for employees, HCHB requires that new hires in the Implementation Training Specialist job who receive a written offer of employment on or after February 1, 2022 be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law, unless a reasonable accommodation has been granted in accordance with applicable legal requirements.
This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.
