Job Description
Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.
Credentials and Experience:
Essential:
- Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
- Tertiary qualification in a Technical or Hospitality Management field
- Knowledge of manual Food & Beverage procedures.
- Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred.
- Good working knowledge of TCP/IP networks, PC’s and troubleshooting techniques.
- Good knowledge of Hardware - Workstations, Printers and any peripherals.
Professional Skills:
- Analytical problem solving skills.
- Project Delivery skills.
- Strong presentation and interpersonal skills.
- Superior communication skills, written and verbal.
- Applicants are required to read, write, and speak the following languages
- English
Abilities:
- Ability & credibility to work effectively with the client at all levels of the organization.
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
- Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box’.
- A self-starter with initiative, drive and strong desire to succeed.
- Ability to work under stress.
- Flexibility with people, time and shifts.
Career Level – IC2
Career Level - IC2
Responsibilities
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.
DUTIES & RESPONSIBILITIES:
- Install and configure the Oracle Hospitality F&B product suite.
- Train the application software with a demonstrated understanding of current food & beverage management techniques.
- Hardware - Workstations, Printers and any peripherals.
- Impart specific knowledge related to restaurant operating procedures.
- Be familiar with and adhere to the latest training and installation standards and procedures.
- Work with the My Oracle Support global support system and Support organization on escalating client issues.
- Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
- Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
- Submit timely and accurate project status and other required reporting via current communication method.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
