About G2 - Our People
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).
Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.
We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.
About G2 - The Company
When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.
G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!
About The Role
G2 is seeking a dynamic and visionary Director of Technical Consulting to lead and shape a global team at the forefront of innovation. Reporting to the VP of Solutions and Customer Success, and as part of the revenue team, you will manage three key areas:
- Solution Consulting: Oversee six global solution consultants working alongside the G2’s sales team to win new business with value, product, and data led consulting.
- Implementation Consulting: Lead three implementation consultants who guide customers in maximizing their G2 experience through seamless integrations and partnerships post-sale.
- Technical Consulting: Build and launch a cutting-edge technical consulting practice to drive G2’s go-to-market strategy by leveraging its data for custom use cases and paid solutions. The practice will offer advisory and hands-on services to integrate G2’s solutions into customer environments, providing tailored consulting, custom workflows, and strategic insights. This approach will maximize customer value from G2’s data, boosting satisfaction, retention, and upsell opportunities. Additionally, premium professional services will include consulting on complex integrations and developing custom solutions that extend G2’s API capabilities into unique customer use cases, with a focus on exploring AI LLM’s technical consulting for innovative applications.
In this pivotal role, you’ll collaborate with the VP of Partnerships, Product, Engineering, and Marketing to design and execute a pilot offering that will transform G2’s approach to technical consulting. You will also have the chance to leverage cutting-edge platforms for customer value assessments and help shape the team’s future direction. This is an exciting opportunity to shape the future, create scalable solutions, and make a lasting impact on G2’s success!
In This Role, You Will:
- Lead the strategic development and implementation of technical consulting services, focusing initially on a pilot and evolving into broader, sustained solutions.
- Collaborate extensively with the VP of Partnerships, Product teams, and Engineering to leverage G2’s API library for creating customer-centric solutions.
- Partner with Product Marketing to define and shape pilot offerings that align with market demands and G2's strategic goals.
- Design and oversee the integration of technical solutions that enhance customer engagement and satisfaction through the effective use of G2’s APIs.
- Drive the recruitment and development of additional resources based on the demand and success of initial offerings.
- Foster a culture of innovation and collaboration across teams to ensure that the services delivered are cutting-edge and of high quality.
- Define and track key performance indicators to measure the effectiveness of the technical consulting function and adjust strategies as needed.
Minimum Qualifications:
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
- 5+ years of engineering, with a strong understanding of APIs and integrations to drive early-stage technical consulting efforts in collaboration with product and marketing.
- 5+ years of experience working with Enterprise customers in areas such as technical readiness, solution development, account management, and technical support (on-premise and remote).
- Consultation experience with customers where you can help guide them forward with G2’s platform, data, or partnerships that might be unique to their own specific business footprint.
- Able to translate and document specific needs and requirements to the product and engineering team.
- Proficient in multiple languages, preferably Ruby and JavaScript, with a core understanding of web architecture and experience in logging and instrumentation services.
- Deep knowledge of software architectures and best practices across languages.
- Strong presentation and evangelism skills, with experience leading through events and customer engagements.
- Proven ability to motivate and guide internal and external stakeholders.
- Thrives in a fast-paced, growing team environment, excelling under pressure and eager to take on responsibility.
What Can Help Your Application Stand Out:
- Bachelor’s Degree in Computer Science or related field and experience
- Hands-on experience solving B2B Software customer problems
- Consulting and/or Professional Services experience
- Experience and knowledge around Martech and Salestech
- A strong grasp of web/data architecture, expertise in logging and instrumentation services, and familiarity with tools like Sigma. A demonstrated ability to implement scalable, efficient solutions and optimize systems for performance and reliability will set a candidate apart.
Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
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