This is a remote position.
Job Description:
We are seeking an experienced Oracle EBS Technical Consultant to join our team of managed services consultants. The primary responsibility will be to provide technical support for Oracle e-Business Suite (EBS) applications across various modules and client-specific customizations. The ideal candidate will bring deep expertise in Oracle EBS support and development, focusing on ensuring system stability and driving continuous process improvements. You will work closely with internal stakeholders to gather requirements, develop technical solutions, and manage changes, all while maintaining customer satisfaction.
Key Responsibilities:
• Technical Support: Provide day-to-day support for Oracle EBS applications, ensuring system stability, resolving incidents within defined SLAs, and addressing client-specific customizations.
• Quality Assurance: Conduct regular quality assurance checks and assist in the development of technical specifications, ensuring they align with business requirements and best practices.
• Development Support: Offer hands-on technical and development support for implemented ERP modules, including Financials, Supply Chain, Order Management, Inventory, and Discrete Manufacturing (WIP & BOM).
• Process Improvements: Identify and implement process improvements that deliver tangible business benefits, translating them into Value Level Agreements.
• Business Requirements & Change Management: Gather and document business requirements for IT incidents and change requests, ensuring timely and accurate delivery of changes.
• System Design Lifecycle: Provide technical analysis, design, testing, implementation, and post-implementation support using software design lifecycle techniques (AIMS/OUM).
• Incident Management: Manage and update incidents in a timely manner, ensuring high-quality data and compliance with internal processes.
• Fusion Reporting & OIC Support: Support Fusion Reporting and OIC interfaces as needed, offering expertise to handle interface issues and enhancements.
Requirements
Key Requirements:
• Experience: 6+ years of experience in Oracle E-Business Suite support.
• Oracle EBS Knowledge: Strong knowledge of Oracle R11i/12 with functional expertise in core modules like Financials, Supply Chain, Order Management, Inventory, and Discrete Manufacturing.
• Technical Expertise: Proficiency in Oracle development tools including:
• SQL, PL/SQL
• Unix Scripting
• XML Publisher
• JDeveloper
• Oracle Reports/Forms
• Oracle Workflow
• Oracle BI Publisher
• Web Adi
• AME
• Java Core Skills
• Optional Skills: Experience in OAF, APEX, OBIEE/OBIA would be an advantage.
• System Administration: Knowledge of Oracle EBS system administration, multi-Org architecture, and online patching.
• Customization Support: Ability to troubleshoot and support complex system customizations.
• ITIL Knowledge: Understanding of ITIL processes and best practices in incident and change management.
• Process Documentation: Proficiency in documenting and managing technical specifications, business processes, and changes.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to stakeholders.
• Adaptability: Willingness to work in areas beyond prior experience and the ability to handle multiple tasks concurrently.
Preferred Qualifications:
• Certifications in Oracle E-Business Suite or related technical certifications.
• Experience with Fusion Reporting and OIC interfaces is a plus.
• Familiarity with Oracle APEX, OAF, and OBIEE/OBIA.
Soft Skills:
• Strong analytical and problem-solving abilities.
• Collaborative mindset with a focus on customer satisfaction.
• Ability to multitask and manage priorities across multiple projects.
