IT Senior Support Analyst - Valladolid

Thirdera is looking for highly skilled Senior IT Support Analyst to join our Spain team!

Who is Thirdera?

Thirdera is the largest pure play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our global team of ServiceNow experts helps our customers realize workflow automation and gain maximum platform value.

Your mission:

As a skilled Senior IT Support Analyst you will use your knowledge and experience to effectively diagnose and resolve complex technical issues, optimizing support processes, and mentoring junior team members.

You will also provide mentoring, guidance, and support to the more junior members of your team; sometimes acting as project team lead.

What's in it for you?

We offer a fun, highly engaging and unique culture. You'll get the best learning and career experience from day 1, by being able to work with ServiceNow Experts, access certifications and accreditations and the opportunity to grow in the ServiceNow practice.

You'll be empowered to work for top of the line companies and amazing partners, while having fun at it!

Who are we looking for?  

Highly skilled IT Senior Support Analyst responsible for maintaining the stability and functionality of the organization's technology environment, delivering exceptional user experiences, and collaborating with cross-functional teams to drive continuous improvement, contributing to the overall success of the organization's IT operations. 

Requirements:

·       Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).

·       ITIL Foundation V3 or V4 *It is a Big Plus.

·       Microsoft Azure *Desired.

·       ServiceNow Certified System Administrator *Desired.

·       3 - 5 years working as IT Support Lead, Service Manager or IT systems administrator.

·       Proficiency in a variety of operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols.

·       Knowledge and experience in leading projects following PMP and SCRUM.

·       In-depth knowledge of IT service management frameworks such as ITIL and ITOM.

·       Experience in IT support, with a strong focus on troubleshooting and problem-solving.

·       Excellent communication skills, both written and verbal in English.

Salary Range

Welcome to Pay for Performance! We provide competitive compensation, generous benefits and a professional and culturally diverse work environment. Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time.

This is a hybrid opportunity.